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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Aspect Named Metrigy’s Top WEM Provider

Aspect Named Metrigy’s Top WEM Provider

ElevenLabs Expands Canadian Presence With Toronto Office

ElevenLabs Expands Canadian Presence With Toronto Office

Puzzel Partners With AVANT to Expand EMEA Reach

Puzzel Partners With AVANT to Expand EMEA Reach

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

AnywhereNow Brings Tendfor to Microsoft Marketplace

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

Vonage Introduces Fraud Protection for Okta

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

GoodPAYE Promotes Simpler Charity Giving for Contact…

Zoom Enters Definitive Agreement to Acquire Common Room

Zoom Enters Definitive Agreement to Acquire Common Room

NiCE Launches AI Specialisation Partner Program

NiCE Launches AI Specialisation Partner Program

NiCE Launches Agentic AI on AWS EU Cloud

NiCE Launches Agentic AI on AWS EU Cloud

ManyPets Celebrates Success With Four Award Wins

ManyPets Celebrates Success With Four Award Wins

Assembled Launches New AI Data Connectors

Assembled Launches New AI Data Connectors

AnywhereNow Dialogue Cloud Neo Lands in Microsoft Marketplace

AnywhereNow Dialogue Cloud Neo Lands in Microsoft…

eGain AI Agent for Zoom Contact Center Announced

eGain AI Agent for Zoom Contact Center Announced

Five9 Research Highlights Human Role in AI CX

Five9 Research Highlights Human Role in AI CX

evaluagent Collects G2 Summer 2026 Badges

evaluagent Collects G2 Summer 2026 Badges

8×8 Has Launched 8×8 AI Routing

8×8 Has Launched 8×8 AI Routing

eGain Unveils AI Knowledge Suite for Healthcare

eGain Unveils AI Knowledge Suite for Healthcare

Five9 Launches Next-Generation Voice AI Agents

Five9 Launches Next-Generation Voice AI Agents

CallMiner and PossibleNOW Partner

CallMiner and PossibleNOW Partner

Content Guru Highlights AI Innovation at Next Contact Center Summit 2026

Content Guru Highlights AI Innovation at Next Contact…

RingCentral Expands AIR Pro With Agentic AI

RingCentral Expands AIR Pro With Agentic AI

Centrical Adds New Coaching Capabilities to Close the Gap Between Data and Action

Centrical Adds New Coaching Capabilities to Close the…

Zoom Introduces New Zoom Virtual Agent Capabilities

Zoom Introduces New Zoom Virtual Agent Capabilities

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?