Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio has achieved Elite partner status within the Genesys Ascend partner programme, the highest level of accreditation available.

The designation recognizes partners with a proven track record of successful deployments, advanced technical expertise, and a sustained focus on helping organizations adopt AI-powered customer experience solutions.

For Sabio, it reflects nearly 30 years of collaboration with Genesys and experience supporting customers through CX transformation initiatives.

Mark Starkey, Chief Commercial Officer at Sabio Group, commented: “Being named a Genesys Elite Partner is a tremendous honour and a reflection of the deep commitment Sabio has made to the Genesys ecosystem over the course of almost 30 years.

“Our partnership is absolutely central to our AI-first CX strategy and serves as a testament to the extraordinary commitment of our teams and the trust our customers place in us every day.”

Faye Whaley, Global Partner Director at Sabio Group, added: “Achieving Elite status is not something that happens overnight – it is the result of dedication, technical excellence and a relentless focus on delivering outcomes that matter to our customers.

“Across hundreds of Genesys deployments, Sabio has built extensive experience with the Genesys Cloud platform, and we are proud to have reached this milestone. This recognition further strengthens our ability to help our customers navigate the fast-evolving CX landscape.”

Gabriel Frasconi, VP of Channel Sales EMEA at Genesys, said: “Achieving Elite status is a testament to the close collaboration between our teams and our shared commitment to customer success.

Over time, we’ve built a partnership grounded in shared ambition, mutual trust, and a relentless focus on delivering exceptional customer outcomes.

“By working closely together, aligning our teams, strategies, and expertise, we’re creating meaningful impact for organizations across the region.

“We’re proud to recognize Sabio as an Elite Partner and look forward to continuing to grow side by side.”

The recognition is expected to strengthen Sabio’s position in delivering customer experience solutions using the Genesys Cloud platform, supported by its implementation expertise, managed services, and sector knowledge.

For more information about Sabio - visit the Sabio Website

About Sabio

Sabio turns customer experience into profitable growth through AI-powered technology.

As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.

Find out more about Sabio

Author: Hannah Swankie
Reviewed by: Jo Robinson