ArvatoConnect Adopts Peopleware for Smarter Workforce Planning

ArvatoConnect has implemented an AI-based workforce management platform from Peopleware to improve planning, forecasting, and operational efficiency.

“ArvatoConnect is exactly the kind of forward-thinking organisation we built Peopleware for”, said Christof Bollenbeck, Head of Sales at Peopleware.

“They understand that great customer experiences can’t be achieved without well-supported, intelligently managed teams. We’re looking forward to helping them put that into practice every day.”

The system supports scheduling and real-time decision-making, helping the organisation manage complex customer service operations more effectively.

The move reflects a focus on strengthening workforce management capabilities by bringing predictive intelligence to workforce scheduling, demand forecasting, and real-time operational decision-making, helping ArvatoConnect to operate more effectively.

“Our teams handle complex customer interactions for global brands and public sector organisations, so we needed a WFM platform that we could rely on”, said Stephen Miller, IT and Innovation Director at ArvatoConnect.

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About Peopleware

Peopleware is an AI-native workforce management (WFM) suite, trusted by over 500,000 users in 30+ countries. With smart forecasting, automated scheduling, and real-time management, organizations can optimize workforce efficiency and keep work aligned with demand. From precise time tracking to flexible planning, Peopleware helps organizations boost operational efficiency and foster a more engaged, productive workforce.

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Author: Robyn Coppell
Reviewed by: Megan Jones