Content Guru has received the highest “Willingness to Recommend” rating from customers in the 2026 Gartner CCaaS Voice of the Customer Report, marking the second consecutive year it has led this category.
“We are delighted to receive the highest ‘Willingness to Recommend’ rating two years in a row and feel this recognition reflects our ability to consistently deliver for our customers,” explained Martin Taylor, Co-Founder and Deputy CEO at Content Guru.
“Our ‘consult, build, run’ approach allows us to understand our customers’ challenges from our first interaction and it is a key component in ensuring we meet their requirements.
We have extensive experience in supporting customers with a range of needs, whether it is migrating to the cloud or implementing AI and intelligent automation into their processes.
Discovering and implementing the most appropriate AI tools can be overwhelming and we look forward to continuing to act as a trusted partner, delivering full flexibility for our customers through our AI orchestration layer, brain.”
In addition to receiving the highest Willingness to Recommend rating, Content Guru received the highest rating for support experience and tied for the highest rating for product capabilities, sales experience, and deployment experience.
The results reflect customer feedback on Content Guru’s end-to-end approach, which focuses on understanding requirements early and supporting a range of needs, including cloud migration and the adoption of AI and automation tools.
For more information about Content Guru - visit the Content Guru Website
About Content Guru
Content Guru is the mission-critical provider of choice for large enterprises across the private and public sectors. Find out more about Content Guru
Author: Robyn Coppell
Reviewed by: Megan Jones
Published On: 14th Apr 2026
Read more about - Latest News, Content Guru, Martin Taylor
