Retaining control of outsourced operations through technology
Do you worry about how much control you have over your outsourced activities? Elliot Littlechild says all that could be about to change with the development of Microsoft.NET (more…)
Indian Outsourcing Perspectives
A lot has been speculated about how India is the passing, current or next big thing in call centres. But in a rapidly maturing market what is really going on on the ground? In the latest of our series of internatinal focus articles, three LimeBridge alliance members give their views. (more…)
