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Articles - Outsourcing
What Is Business Process Outsourcing (BPO)?
6,379
How to Set up an Outsourced Contact Centre Business
11,936
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
2,633
How to manage an overseas contact centre
11,964
Should you outsource customer service?
7,896
How to manage a successful offshore contact centre
6,084
Should contact centres be placed offshore?
4,613
What is happening to overseas outsourcers?
8,009
How to Manage a Remote Team in an Indian Call Centre
7,336
The five most flopped customer service technologies
39,059
Special Report – call centres in the Philippines
4,824
Making outsourcing work: what the experts recommend
4,700
Cultural Intelligence: What it Can do for Offshorers
8,888
Top Tips for Making your Outsourcing Contracts Really Work
3,075
Offshoring update: Is Africa giving India a run for its money?
Editor's Pick
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Latest Resources
eBook: AI in Contact Centers: Myths and Ethical Concerns
Survey - What Contact Centres Are Doing Right Now?
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
Traditional Time-Off Management Sucks
Should Customer Service Leaders Fear ChatGPT?
Latest News
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
Popular Pages
Top 50 Positive Words and Phrases – With Examples
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