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Articles - Outsourcing
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
How to manage an overseas contact centre
Should you outsource customer service?
How to manage a successful offshore contact centre
Should contact centres be placed offshore?
What is happening to overseas outsourcers?
How to Manage a Remote Team in an Indian Call Centre
The five most flopped customer service technologies
Special Report – call centres in the Philippines
Making outsourcing work: what the experts recommend
Cultural Intelligence: What it Can do for Offshorers
Top Tips for Making your Outsourcing Contracts Really Work
Offshoring update: Is Africa giving India a run for its money?
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
eBook: Collaborative Intelligence in the Contact Center
eBook: How Data Powers Excellent CX Delivery For Advisors
Tue 07 Feb 2023
Demo: Strategies for Boosting Sales and Service Team Productivity
Tue 07 Feb 2023
The ABCs of Exceptional Agent Interactions
Eradicating the Redial with First-Contact Resolution
53% of Frontline Colleagues Report Symptoms of Stress
Highly Acclaimed Call Centre Helper Webinars Return
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?