Page
Group
Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Metrics
Planning
Quality
Technology
TV
Call Centre TV
Recorded Webinars
Resources
Reports
Research
Directory
Recorded Webinars
Podcasts
FAQs
Definitions
Newsletter
Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
LinkedIn Community
Advertise
Advertise
Media Pack
About Us
Articles - Outsourcing
6,126
How to Set up an Outsourced Contact Centre Business
11,524
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
2,598
How to manage an overseas contact centre
11,782
Should you outsource customer service?
7,771
How to manage a successful offshore contact centre
6,027
Should contact centres be placed offshore?
4,599
What is happening to overseas outsourcers?
7,963
How to Manage a Remote Team in an Indian Call Centre
7,307
The five most flopped customer service technologies
38,634
Special Report – call centres in the Philippines
4,783
Making outsourcing work: what the experts recommend
4,644
Cultural Intelligence: What it Can do for Offshorers
8,828
Top Tips for Making your Outsourcing Contracts Really Work
3,050
Offshoring update: Is Africa giving India a run for its money?
Editor's Pick
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
Latest Resources
eBook: Collaborative Intelligence in the Contact Center
eBook: How Data Powers Excellent CX Delivery For Advisors
Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
Demo: Strategies for Boosting Sales and Service Team Productivity
Tue 07 Feb 2023
Latest Insights
The ABCs of Exceptional Agent Interactions
Eradicating the Redial with First-Contact Resolution
Latest News
53% of Frontline Colleagues Report Symptoms of Stress
Highly Acclaimed Call Centre Helper Webinars Return
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?