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How to Set up an Outsourced Contact Centre Business

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How to Win More Client Projects for Your Outsourced Contact Centre or BPO

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How to manage an overseas contact centre

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Should you outsource customer service?

7,327

How to manage a successful offshore contact centre

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Should contact centres be placed offshore?

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What is happening to overseas outsourcers?

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How to Manage a Remote Team in an Indian Call Centre

7,139

The five most flopped customer service technologies

37,837

Special Report – call centres in the Philippines

6,267

Answers: Should We Outsource Calls?

4,590

Making outsourcing work: what the experts recommend

4,415

Cultural Intelligence: What it Can do for Offshorers

8,572

Top Tips for Making your Outsourcing Contracts Really Work

3,047

Answers: Outsourcing

2,927

Offshoring update: Is Africa giving India a run for its money?