Articles - Outsourcing

6,126

How to Set up an Outsourced Contact Centre Business

11,524

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

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2,598

How to manage an overseas contact centre

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11,782

Should you outsource customer service?

7,771

How to manage a successful offshore contact centre

6,027

Should contact centres be placed offshore?

4,599

What is happening to overseas outsourcers?

7,963

How to Manage a Remote Team in an Indian Call Centre

7,307

The five most flopped customer service technologies

38,634

Special Report – call centres in the Philippines

4,783

Making outsourcing work: what the experts recommend

4,644

Cultural Intelligence: What it Can do for Offshorers

8,828

Top Tips for Making your Outsourcing Contracts Really Work

3,050

Offshoring update: Is Africa giving India a run for its money?