The Leading Contact Centre Magazine

Articles about Outsourcing

How to Set up an Outsourced Contact Centre Business

2,656

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How to Win More Client Projects for Your Outsourced Contact Centre or BPO

6,843

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How to manage an overseas contact centre

2,065

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should-you-outsource

Should you outsource customer service?

8,801

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How to manage a successful offshore contact centre

6,476

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Should contact centres be placed offshore?

5,387

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What is happening to overseas outsourcers?

4,284

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How to Manage a Remote Team in an Indian Call Centre

7,311

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The five most flopped customer service technologies

6,741

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Special Report – call centres in the Philippines

35,787

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Answers: Should We Outsource Calls?

5,414

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Making outsourcing work: what the experts recommend

4,130

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Cultural Intelligence: What it Can do for Offshorers

3,857

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Top Tips for Making your Outsourcing Contracts Really Work

7,932

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Answers: Outsourcing

2,799

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Offshoring update: Is Africa giving India a run for its money?

2,742

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