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Articles about Outsourcing

How to Set up an Outsourced Contact Centre Business

5,105

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How to Win More Client Projects for Your Outsourced Contact Centre or BPO

10,300

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How to manage an overseas contact centre

2,357

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Should you outsource customer service?

10,739

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How to manage a successful offshore contact centre

7,231

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Should contact centres be placed offshore?

5,718

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What is happening to overseas outsourcers?

4,439

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How to Manage a Remote Team in an Indian Call Centre

7,748

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The five most flopped customer service technologies

7,002

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Special Report – call centres in the Philippines

37,665

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