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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Windmills in a white winter landscape

Guiding Energy Companies Through the Winter Crunch

Telephone pole with birds congregating on wires

Phasing Out of PSTN/POTS Globally by 2030

Resolving Complexity

The Smart Approach to Resolving Complexity in Contact Centres

Human resource management concept

Guide to Managing Millennials in the Workplace

cloud contact centre platform

How Does the Public Sector Benefit From CCaaS?

Illustration of employees leaving

Contact Centre Attrition Levels Are at Risk of Spiralling

Sunset view of airplane on airport runway

Air Traffic (Call) Control

Microphone icon and voice wave.

How Voicebots Elevate Customer Experience

Customer Satisfaction Feedback buttons

Common Types of Customer Satisfaction

One on one feedback and meeting concept.

How to Share Quality Feedback With Your Agents

Cloud technology concept

Call Centre Tech Migrations

Happy employee at work

How to Enhance Agent Experience in Your Hybrid Contact Centre

Conceptual Illustration of Hybrid Office

The Hybrid Workforce Is Here to Stay

Future workplace concept

The Future Workplace: Predictions 2022

Hands Holding Heart Made Out Of Snow

Extending a Helping Hand to Vulnerable Customers This Winter

Location and search icons

Are You Tracking Customer Intent?

Call Centre Operator Agent

The Money Is Where Your Mouth Is

Megaphone and icons representing customer feedback

Why VOC Is a Must for Your Contact Centre

Three stacked smiley face cubes representing customer satisfaction

Tips for Improving Customer Satisfaction (CSAT)

Customer rating experience

2022: The Year of Smarter, Personalised Customer Experiences

Overloaded agent desktop

Agent Desktop Strategy Is Critical to CX Success

Person looks to the future

The Future of Customer Loyalty

Call Centre headset and notepad

How to Spot and Act on Agent Training Opportunities

A marking on checklist box

How to Measure Call Quality Parameters