People Will Stay With Your Company If They Have a Career 2,887 Filed under - Archived Content, Attrition, Career, Employee Engagement There are two interesting factors in retaining staff – a career plan and a best friend at work. Employee Engagement: Do You Have a Best Friend at Work? A career plan doesn’t have to be all about moving up the career ladder into management (although for some it would be) or about moving into a different department. You can also allow people to develop a career plan in speaking to customers. The smarter contact centre allows people to progress in their jobs by acquiring extra skills or product knowledge – perhaps by becoming a product expert. The tough part is trying to match the remuneration levels to the new skills. But not everyone wants to be an expert. A good question to ask could be “If you don’t want to be an expert, where do you want your career to go?”. Author: Jonty Pearce Published On: 12th Jul 2016 - Last modified: 10th Dec 2020 Read more about - Archived Content, Attrition, Career, Employee Engagement Related Reports White Paper: Five Secrets of Top Performing Contact Centres eBook: Measure What Matters - Employee Satisfaction White Paper: How Contact Centres Can Become Employers of Choice eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter