COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

People Will Stay With Your Company If They Have a Career


There are two interesting factors in retaining staff – a career plan and a best friend at work.

Employee Engagement: Do You Have a Best Friend at Work?

A career plan doesn’t have to be all about moving up the career ladder into management (although for some it would be) or about moving into a different department.

You can also allow people to develop a career plan in speaking to customers. The smarter contact centre allows people to progress in their jobs by acquiring extra skills or product knowledge – perhaps by becoming a product expert. The tough part is trying to match the remuneration levels to the new skills.

But not everyone wants to be an expert. A good question to ask could be “If you don’t want to be an expert, where do you want your career to go?”.

Published On: 12th Jul 2016 - Last modified: 19th Oct 2017
Read more about - Jonty's Tips, , ,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.