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Articles - Akixi
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628
Survey Results: The Most Important Customer Service Skills
73
Overcoming Analysis Paralysis in the New Age of Work
6,601
A Guide to Call Disposition Codes
99
Building Customer Rapport Through Meaningful Conversations
Akixi Launches Akixi ONE Designed for Hybrid Workers
71
Creating a People-First Hybrid Working Model
66
Customer Journey Mapping: The Road to Better CX
96
The Effects of Covid-19 on Employee Well-Being
115
Real-Time Dashboards for Businesses – What Are the Benefits?
211
How to Monitor Home Workers and Keep Remote Teams Productive
279
Staff Motivation: How Supervisors Can Motivate Remote Teams
4,346
18 Simple Ideas to Reduce Your Abandon Rate
544
What Is Call Recording and Why Is It So Important?
403
Top Challenges Faced by the Telecoms Industry in 2021
103
5 Easy Ways to Upskill Your Call Centre Agents
564
Podcast – How to Improve Your Call Centre Reporting
89
Akixi Release Live Chat Analytics and UI Improvements
100
Case Study: Akixi Supports Gamma During Remote Working Shift
133
Akixi Wins Best Analytics Platform Award
139
Is Your Communication Strategy Ready for Anything?
16,769
Top Challenges Faced by the Telecoms Industry in 2020
191
The Cloud-Based Call Centre: Why You Should Make the Switch
427
How to Connect In-Office and Remote Workers
39,413
A Guide to Call Centre Reporting – with Examples
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Editor's Pick
Top Call Centre Planning Challenges and How to Handle Them
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
How to Build Advisor Confidence
Empathy Statements for Customer Service
Latest Resources
Recorded Webinar: What’s Next for Customer Experience (CX)?
White Paper: Journey to the Cloud a Travel Guide
Upcoming Events
Enterprise Connect
Mon 27 Mar 2023
Virtual Contact Center
Mon 27 Mar 2023
Latest Insights
AI and Automation Enhancing Performance
GPT-4 and the Agent of the Future
Latest News
Finalists Announced for Contact Centre Awards
Introducing SmartScore Powered by ChatGPT
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