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Articles - Akixi
Survey Results: The Most Important Customer Service Skills
Overcoming Analysis Paralysis in the New Age of Work
A Guide to Call Disposition Codes
Building Customer Rapport Through Meaningful Conversations
Akixi Launches Akixi ONE Designed for Hybrid Workers
Creating a People-First Hybrid Working Model
Customer Journey Mapping: The Road to Better CX
The Effects of Covid-19 on Employee Well-Being
Real-Time Dashboards for Businesses – What Are the Benefits?
How to Monitor Home Workers and Keep Remote Teams Productive
Staff Motivation: How Supervisors Can Motivate Remote Teams
18 Simple Ideas to Reduce Your Abandon Rate
What Is Call Recording and Why Is It So Important?
Top Challenges Faced by the Telecoms Industry in 2021
5 Easy Ways to Upskill Your Call Centre Agents
Podcast – How to Improve Your Call Centre Reporting
Akixi Release Live Chat Analytics and UI Improvements
Case Study: Akixi Supports Gamma During Remote Working Shift
Akixi Wins Best Analytics Platform Award
Is Your Communication Strategy Ready for Anything?
Top Challenges Faced by the Telecoms Industry in 2020
The Cloud-Based Call Centre: Why You Should Make the Switch
How to Connect In-Office and Remote Workers
A Guide to Call Centre Reporting – with Examples
Top Call Centre Planning Challenges and How to Handle Them
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
How to Build Advisor Confidence
Empathy Statements for Customer Service
Recorded Webinar: What’s Next for Customer Experience (CX)?
White Paper: Journey to the Cloud a Travel Guide
Mon 27 Mar 2023
Virtual Contact Center
Mon 27 Mar 2023
AI and Automation Enhancing Performance
GPT-4 and the Agent of the Future
Finalists Announced for Contact Centre Awards
Introducing SmartScore Powered by ChatGPT
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?