Articles - Akixi

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628

Survey Results: The Most Important Customer Service Skills

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73

Overcoming Analysis Paralysis in the New Age of Work

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6,601

A Guide to Call Disposition Codes

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99

Building Customer Rapport Through Meaningful Conversations

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Akixi Launches Akixi ONE Designed for Hybrid Workers

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71

Creating a People-First Hybrid Working Model

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66

Customer Journey Mapping: The Road to Better CX

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96

The Effects of Covid-19 on Employee Well-Being

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115

Real-Time Dashboards for Businesses – What Are the Benefits?

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211

How to Monitor Home Workers and Keep Remote Teams Productive

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279

Staff Motivation: How Supervisors Can Motivate Remote Teams

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4,346

18 Simple Ideas to Reduce Your Abandon Rate

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544

What Is Call Recording and Why Is It So Important?

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403

Top Challenges Faced by the Telecoms Industry in 2021

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103

5 Easy Ways to Upskill Your Call Centre Agents

Colin Gill Podcast Artwork

564

Podcast – How to Improve Your Call Centre Reporting

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89

Akixi Release Live Chat Analytics and UI Improvements

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100

Case Study: Akixi Supports Gamma During Remote Working Shift

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133

Akixi Wins Best Analytics Platform Award

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139

Is Your Communication Strategy Ready for Anything?

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16,769

Top Challenges Faced by the Telecoms Industry in 2020

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191

The Cloud-Based Call Centre: Why You Should Make the Switch

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427

How to Connect In-Office and Remote Workers

Call Centre Reporting Concept

39,413

A Guide to Call Centre Reporting – with Examples