The Largest Online Community for Contact Centre Professionals
Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.
How to Measure First Call Resolution
Survey Results: The Most Important Customer Service Skills
Overcoming Analysis Paralysis in the New Age of Work
A Guide to Call Disposition Codes
Building Customer Rapport Through Meaningful Conversations
Akixi Launches Akixi ONE Designed for Hybrid Workers
Creating a People-First Hybrid Working Model
Customer Journey Mapping: The Road to Better CX
The Effects of Covid-19 on Employee Well-Being
Real-Time Dashboards for Businesses – What Are the…
How to Monitor Home Workers and Keep Remote Teams…
Staff Motivation: How Supervisors Can Motivate Remote…
18 Simple Ideas to Reduce Your Abandon Rate
What Is Call Recording and Why Is It So Important?
5 Easy Ways to Upskill Your Call Centre Agents
Podcast – How to Improve Your Call Centre Reporting
Akixi Release Live Chat Analytics and UI Improvements
Case Study: Akixi Supports Gamma During Remote Working…
Akixi Wins Best Analytics Platform Award
Is Your Communication Strategy Ready for Anything?
Top Challenges Faced by the Telecoms Industry in 2020
The Cloud-Based Call Centre: Why You Should Make the…
How to Connect In-Office and Remote Workers
A Guide to Call Centre Reports – with Examples
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
8 Ways AI Is Already Changing WFM for the Better
How to Keep Your Promises to Customers
Can You Afford to Ignore Shadow Knowledge?
Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast
8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles
eBook: EU Data Sovereignty for the Contact Centre
Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
Reversing the Sprawl…And Why More Isn’t Always Better
How to Fix The Most Common WFM Planning Mistakes
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?