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Articles - Bright

Discover and explore our Bright content collection, including articles, blogs, news stories, case studies, resources and more.

Top 10 Contact Centre Technology Awards 2014 – The Results

How Would Your Contact Centre Survive a Cold Snap?

12 hot air balloons in the sky

12 Ways to Exceed Customer Expectations

99 Ways to Change Your Contact Centre

The best ways to collect customer feedback

The Best Ways to Benchmark Your Contact Centre

Measuring customer satisfaction and driving behaviour

What to Measure and Manage in your Call Centre

Calabrio One WEM Demo Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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