Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Clean uniforms are hanging on clothes line ready for delivery.
Case Study: Mi Hub Improves Customer Journey
Electrician working safely on switches and sockets of a residential electrical system
Case Study: Hager Elevates Operational Efficiency
Car insurance concept with car drawing over mobile phone
Case Study: Zego Improves QA
Clothes on a rack - retail clothing concept
Case Study: Seasalt Achieves a 100% Rise in Evaluations
Burred photo of a contact centre
Case Study: LCC Improves Contact Centre Efficiency
Light bulb with wood house on the table, a symbol for construction, Creative light bulb idea
Case Study: Bouygues Immobilier Upgrades Service Quality
A group of medical staff
Case Study: Benenden Health Modernizes Service Delivery
Blurred call centre agents with tech icons
Case Study: DDC OS Dramatically Increased Planning Productivity
Customer Experiences Concept. Happy Client Using Smartphone with great reviews
Case Study: Sutton Council Delivers on Their Promise of Effortless CX
Omnichannel icons
Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience
Electric transmission towers with glowing wires against the sunset
Case Study: UK Power Networks Support Vulnerable Customers
Professional garden working
Case Study: Ratioparts Builds Profit Centre
Person giving rating to service experience on mobilephone
Case Study: ESS Group Centralises Customer Support With Puzzel
Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Happy customer support or sales agent
Case Study: Injixo Helps CXL Improve Agent Adherence
Glass globe with phone
Case Study: Orgadata Streamlines Global Operations with babelforce
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Person Smiling on a phone call
Case Study: North Devon Council Reduces Abandonment Rates With Zoom
House with utilities symbols in wooden blocks
Case Study: Utility Warehouse Reduces Costs With NICE
Law concept
Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
Arrow going up with the word customer satisfaction - Improve CSAT Concept
Case Study: Open Network Exchange Increases CSAT to 95% With NICE
 
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