Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Customer Experiences Concept. Happy Client Using Smartphone with great reviews
Case Study: Sutton Council Delivers on Their Promise of Effortless CX
Omnichannel icons
Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience
Electric transmission towers with glowing wires against the sunset
Case Study: UK Power Networks Support Vulnerable Customers
Professional garden working
Case Study: Ratioparts Builds Profit Centre
Person giving rating to service experience on mobilephone
Case Study: ESS Group Centralises Customer Support With Puzzel
Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Happy customer support or sales agent
Case Study: Injixo Helps CXL Improve Agent Adherence
Glass globe with phone
Case Study: Orgadata Streamlines Global Operations with babelforce
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Person Smiling on a phone call
Case Study: North Devon Council Reduces Abandonment Rates With Zoom
House with utilities symbols in wooden blocks
Case Study: Utility Warehouse Reduces Costs With NICE
Law concept
Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
Arrow going up with the word customer satisfaction - Improve CSAT Concept
Case Study: Open Network Exchange Increases CSAT to 95% With NICE
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
Person with suitcase entering a hotel room
Case Study: Topaz Services Elevates Customer Experience with Zoom
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
 
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