Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
Person with suitcase entering a hotel room
Case Study: Topaz Services Elevates Customer Experience with Zoom
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
growth increase of positive indicators graph
Case Study: Honeylove Increases Productivity by 54% With Assembled
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
couple receiving keys of their new home from real estate agent
Case Study: Realtor.com Drives More Productive Conversations With NICE
Interior of stylish room with big bed and mirror
Case Study: Dreams Transforms CX With Netcall
A medical worker touch medical cross shape and healthcare
Case Study: Imperial College Healthcare NHS Trust Reduces Call Wait Times With Netcall
Stylish interior of living room with soft sofa and coffee table
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Estate agent broker reach contract form to client signing agreement contract
Case Study: Goosehead Insurance Increased Booking Rates to 80% With Vonage
Water and heading system
Case Study: Vaillant Improves Efficiency by 200% With Vonage
Home, car insurance and concept
Case Study: Farmers Insurance Increases Productivity by 40% With Vonage
Call centre employees
Case Study: Wowcher Meets 90% Call Answer Rate in 30 Seconds With Vonage
Distribution Lorries
Case Study: DSC Enhances Service Operations With Odigo
Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
 
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