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Articles - Customer Feedback

Browse our range of content on creating and analysing customer surveys to gather valuable feedback in contact centres.

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Getting the Most Out of Staff Satisfaction Surveys

How Can I Make My Contact Centre Customer-Centric?

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25 Ways to Improve Your Customer Satisfaction Surveys

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

23 Contact Centre Predictions for 2019

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How to Better Capture Voice of the Customer Feedback

22 Survey Graph To Create Your Metric Scores, How Frequently Do You Ask Customers to Complete a Post-Contact Survey?

How Often Do You Ask for a Post-Contact Survey?

What Exactly Is a 360 Degree View of the Customer?

The best ways to collect customer feedback

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Why Should Your Customers Remain Customers?

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What’s the Best Way to Reward Customers for Their Feedback?

What Should a Future Performance Management System Look Like?

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The Dirty Dozen – 12 quickfire contact centre tips

truth and lies

“Ask me no questions, I’ll tell you no lies!”

Speech Analytics for Customer Surveys

Getting Customer Satisfaction Surveys Right First Time

The Six Best Ways to Collect Customer Feedback

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What Is an Interactive Voice Response (IVR) Survey?

The Best Contact Centre Survey Questions to Ask

17 Tips for Collecting Customer Feedback

How and Where to Get Benefits From Customer Feedback