Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Emotion
Next
RECENT
POPULAR
A Guide to Contact Centre Sentiment Analysis
How to Develop Empathy as a Skill in Your Frontline Teams
What Is Sentiment Analysis – How’s It Used in Call Centres?
21 Tips to Make Your Customers Feel Truly Valued
Get Started With Proactive Customer Service
3 Proven Ways to Cheer Up Your Team
Expert Strategies to Improve Customer Happiness
3 Ways to Measure Customer Emotion in the Contact Centre
How to Integrate Emotion Into Customer Relationships
How Emotion Analytics Can Benefit Your Business
How to Target the Feelings That Drive Customer Behaviours
How to Improve the Customer Experience – With a Checklist
Five Steps to Map Emotions Onto the Customer Journey
15 Tips for Building Emotional Intelligence in Customer Service
How to Measure Sentiment in the Contact Centre
Emotional Intelligence FAQs Answered by an Expert
How to Improve Your Customer Service With Emotional Intelligence
Creating Memorable Customer Experiences With Emotional Intelligence
Podcast: How Can You Use Customer Emotions to Your Advantage?
10 Innovative Ways to Create Customer Value
7 Steps to Evoke the Emotions You Want From Your Customers
5 Customer Engagement Strategies That You Cannot Ignore
How to Handle Emojis in Customer Service
How to Use Psychology to Improve the Customer Experience
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: Maximising WFM Performance
eBook: Empower Your Agents with AI
Upcoming Events
Webinar: What Does an Excellent Customer Service Strategy Look Like?
Thu 02 May 2024
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?