Articles - Handling Customers
Every interaction is a chance to create a positive impression, and handling customers well is at the heart of great service. This hub of expert insights, communication techniques, and real-life examples explores how to manage different customer situations with confidence, empathy, and professionalism. Find advice on listening skills, tone of voice, managing emotions, and building rapport, as well as ways to handle complaints and challenging conversations. The content also includes coaching ideas and role-play exercises to help advisors develop the confidence to turn difficult calls into positive experiences.
