Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - injixo
Previous
Next
RECENT
POPULAR
Workforce Management FAQs
Is CSAT the Most Important Customer Experience Metric?
Contact Centre Performance Challenges and How to Fix Them
How the Best Approach Real Time Management
15 Scheduling Mistakes You Need to Avoid at All Cost
9 Lessons From the Connect Assist Contact Centre
Top 10 Contact Centre Software and Technology 2016 – The Results
Master Adherence and Conformance in Your Call Centre
How to Master Workforce Forecasting
10 Mistakes That Damage Your Forecast Accuracy
Will Messaging Apps Become the Next Mainstream Channel?
Recorded Webinar: Forecasting Masterclass
5 Ways to Improve Call Centre Employee Engagement
How do I… Get the Best from a Multi-Channel Contact Centre?
Bringing the Field and Mobile Worker into the Contact Centre
9 Excel Hacks for Spreadsheet-Based Workforce Planning
Why Employees Suffer From Burnout and What To Do About It
8 Signs That You’ve Outgrown Excel for Workforce Planning
17 Signs Your Contact Centre Technology Is Ageing Badly
Getting Real-Time Management or Intraday Right in Your Contact Centre
The Art of Call Centre Scheduling: A Balancing Act
What’s Next With… Workforce Management?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
An Introduction to… CX Across Vertical Markets
Previous
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
eBook: Maximising WFM Performance
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
Evolving Your WFM Strategy – Webinar
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?