Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - injixo
Previous
Next
RECENT
POPULAR
12 Ways to Make Better Use of Agent Downtime
How to Measure Schedule Efficiency in a Contact Centre
2024 Is Here! What to Look Out for This Year
28 Brilliant Hacks to Improve Contact Centre Efficiency
What to Look for When Buying… A Performance Management Solution
5 Ideas From the Echo Managed Services Contact Centre
Top Call Centre Security Challenges and How to Fix Them
How to Include Shrinkage In Your Planning Process
How Do I… Make Time for Agent Training?
8 Tips to Reduce Agent Attrition
Call Centre Planning for Success
What’s Next With… Multichannel?
What’s Next With… Forecasting Technology?
The Role of AI in Customer Service
An Easy Step-by-Step Guide to Creating a Schedule
Optimize Occupancy With the Right WFM Solution
Burnout: An Executive Syndrome or a Strategic Priority?
Remote Workforce Management
The 15 Key Habits of Successful Workforce Managers
What to Consider When Forecasting for Live Chat
Planning for Asynchronous Chat in the Contact Centre
Keeping the raindrops in: Your guide to security in the cloud
How Workforce Management Software Pays for Itself
How to Reduce AHT While Maintaining Customer Satisfaction
Previous
Next
Editor's Pick
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Latest Resources
Report: The Inner Circle Guide to Omnichannel Workforce Optimization
eBook: How to Foster Innovation in a Hybrid Contact Centre
Upcoming Events
Unified Communications EXPO Manchester (UCX)
Wed 22 May 2024
How to Remain Compliant Whilst Driving B2C Outbound Sales – Webinar
Thu 23 May 2024
Latest Insights
Enhancing Trust in AI Through Knowledge Management
The Role of AI Science in a World of Democratized AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?