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Articles - Lifesize
7 Strategies for Embracing the Work-From-Home Call Centre
Does Your Business Need an Automated Call Distributor (ACD) System?
9 Ways to Optimize Call Centre Customer Service
Lifesize and Serenova Announce United Corporate Brand
3 Immutable Laws of Motivated, Engaged and Happy Agents
6 Ways to Keep Your Remote Agents Productive
Serenova Acquires Workforce Management Technology From Loxysoft
5 Benefits the Cloud Can Offer Your Contact Centre
Half of Call Centres Have a System of Continuous Improvement in Place
Research Finds That Multi-Channel Customer Experiences Are Falling Short
Gartner Recognises Serenova for Contact Centre as a Service
Serenova Recognised for Cloud Capability
PHH Mortgage Moves Its Contact Centre to the Cloud
Photos from September 2017 Call Centre & Customer Services Summit
How Do I… Make Webchat the Channel of Choice?
Recorded Webinar: Making Customers Lives Easier
Recorded Webinar: How to Turn Agents Into Super Agents
What to Look for When Buying an Agent Desktop
Are You Making These 25 Webchat Mistakes?
What They Don’t Tell You About the Cloud
21 Great Ways to Personalise Your Customer Interactions
What Is a Simple Way to Ensure Customer Loyalty?
How to Improve Call Routing
Top 10 Contact Centre Technology Awards 2014 – The Results
Customer Service Vocabulary: The Definitive Guide
What I’ve Learned From Working in a Contact Centre – Saving Money
The Best Metrics for Contact Centre Performance Tracking
What Is the Difference Between WFM and WFO?
The Inner Circle Guide to Cloud Solutions
Report: Progressing AI Maturity in the Contact Center
Going Beyond the Traditional Boundaries to Gain Ownership of Your Entire CX
Thu 18 Aug 2022
How to Improve Your Chatbot With Test Automation – Webinar
Thu 18 Aug 2022
Call Centre Robotic Process Automation Benefits and Use Cases
How CAI Can Improve Service Level and End Channel Hopping
NICE Selected by Scope to Deliver Frictionless CX
Case Study: RHM Introduces Customers to the Power of Insights
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV