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Articles - Music on Hold
RECENT
POPULAR
The Art of Choosing the On-Hold Music in Your Contact Centre
How to Reduce Hold Time in Your Contact Centre
How to Write the Best IVR Messages – With Examples
Is Your Music on Hold Turning Off Your Customers?
How to Bring Down Your Call-Abandon Rates
Seven music on-hold tracks to avoid
What is the best voice to use for on-hold messages?
What Customers Really Think of Music on Hold
Making the most of those on hold moments
What to look for when buying – on-hold music and/or messaging
Making call announcements work for your business
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?