Translate

Articles - Nicola Millard

Nicola Millard, Principle Innovation Partner, BT Business

Connect with Nicola on LinkedIn

Call Centre Helper Podcast cover image all episodes

The Contact Centre Podcast: Catch-up with Every Episode So Far!

Recorded Webinar: Contact Centre of the Future (2013)

inin-webinar-newsletter140626

Recorded Webinar: Contact Centre of the Future (2014)

Omnichannel concept with hand holding phone with icons above it

The Rise of Omnichannel CCaaS

3D Open Mailbox with Hand holding Megaphone.

NICE Announces Annual Digital CX Week

Contact Centre of the Future webinar featured image

Recorded Webinar: The Contact Centre of the Future

A picture of virus cells

How Customers and Agents Are Responding to the Pandemic One Year On

Recorded Webinar: The Contact Centre of the Future 2020

A picture of the digital customer engagement concept

The Top 10 Trends in Digital Customer Engagement

An illustration of a contact centre worker

Customer Trends Shaping the Contact Centre of the Future

Recorded Webinar: The Future of Customer Service

A picture of a boardwalk leading to the sunset

The Shape of the Contact Centre Industry in 2020 and Beyond

Recorded Webinar: Call Centre of the Future

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

What’s Next With… Multichannel?

2020 vision: What will the call centre look like in ten years’ time

Recorded Webinar: Latest Changes in Contact Centre Technology

fuel pump

The Best Places to use Voice Self-Service

Recorded Webinar: How Technology Can Help the Contact Centre Improve

loyalty letters

NetEasy: The latest Metric for your Contact Centre