Nicola Millard - Page 2 of 2 - Call Centre Helper

Connect with Nicola on LinkedIn "> Nicola Millard - Page 2 of 2 - Call Centre Helper

Nicola Millard

Dr Nicola Millard, Principal Innovation Partner at BT Business

Dr Nicola Millard is a well-respected keynote speaker, author & researcher on futurology, psychology, & innovation in customer (CX) & employee experience (EX).

Connect with Nicola on LinkedIn

Recent Articles Most Viewed Articles

7 Ideas for Proactive Customer Service

7 Ideas for Proactive Customer Service

Recorded Webinar: Latest Changes in Contact Centre Technology

Recorded Webinar: Latest Changes in Contact Centre…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

Recorded Webinar: How Technology Can Help the Contact Centre Improve

Recorded Webinar: How Technology Can Help the Contact…

25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

How to Calculate Customer Effort

How to Calculate Customer Effort

What Will Happen to the Contact Centre in 2016 and Beyond?

What Will Happen to the Contact Centre in 2016 and Beyond?

Recorded Webinar: Call Centre of the Future

Recorded Webinar: Call Centre of the Future

What’s Next With… Multichannel?

What’s Next With… Multichannel?

What Does the Future Hold for Customer Service?

What Does the Future Hold for Customer Service?

How Will the Internet of Things Change the Contact Centre?

How Will the Internet of Things Change the Contact Centre?

Recorded Webinar: The Future of Customer Service

Recorded Webinar: The Future of Customer Service

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

The Contact Centre of 2020

The Contact Centre of 2020

Recorded Webinar: Contact Centre of the Future (2014)

Recorded Webinar: Contact Centre of the Future (2014)

NetEasy: The latest Metric for your Contact Centre

NetEasy: The latest Metric for your Contact Centre

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

Recorded Webinar: Contact Centre of the Future (2013)

Recorded Webinar: Contact Centre of the Future (2013)

It’s Not Empowerment Unless You Trust People

It’s Not Empowerment Unless You Trust People

The Best Places to use Voice Self-Service

The Best Places to use Voice Self-Service

2020 vision: What will the call centre look like in ten years’ time

2020 vision: What will the call centre look like in ten…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?