Translate

Articles - Nicola Millard

Nicola Millard, Principle Innovation Partner, BT Business

Connect with Nicola on LinkedIn

Recorded Webinar: Latest Changes in Contact Centre Technology

10 Best Practices to Improve Customer Service Live Chat

Recorded Webinar: How Technology Can Help the Contact Centre Improve

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

rowing effort

How to Calculate Customer Effort

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

Recorded Webinar: Call Centre of the Future

What’s Next With… Multichannel?

What Does the Future Hold for Customer Service?

How Will the Internet of Things Change the Contact Centre?

Recorded Webinar: The Future of Customer Service

The Future of Voice in the Contact Centre

The Contact Centre of 2020

inin-webinar-newsletter140626

Recorded Webinar: Contact Centre of the Future (2014)

loyalty letters

NetEasy: The latest Metric for your Contact Centre

20 Predictions for the Contact Centre of the Future

Recorded Webinar: Contact Centre of the Future (2013)

It’s Not Empowerment Unless You Trust People

fuel pump

The Best Places to use Voice Self-Service

2020 vision: What will the call centre look like in ten years’ time