Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Odigo
Previous
Next
RECENT
POPULAR
The New CX Expectations of Millennials
What Agents Experience in a Work Environment
The Benefits of Instant Messaging in Retail Strategy
The Quiet Quitting and Employee Engagement Link
How Technology Can Plug the Gap in a Short-Staffed Call Centre
Top Call Centre Planning Challenges and How to Handle Them
How to Build Advisor Confidence
What Does Quiet Quitting Mean for Contact Centres?
Goodwill Gestures for Better Customer Relationships
The Best De-Escalation Techniques
Technology to Make Managing a Contact Centre Easier
CX Performance and Six Ways to Improve It
Customer Experience Trends to Watch in 2023
How to Build Flexible Schedules in the Contact Centre
Tools and Techniques to Boost Advisor Productivity
How Leaders Can Get Over Their Fear of NLP
Customer Service: The Unexpected Champion of Al
Invest in Seamless CX With Secure IVR Payment Options
What We Heard at Call & Contact Centre Expo 2022
Using Black Friday and Cyber Monday to Your Advantage
Contact Centre Predictions for 2023
NLP Challenges in the Contact Centre Industry
What Not to Miss at Call & Contact Centre Expo 2022
Businesses Facing More NLP Challenges Than Expected
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
Report: The Voice of the Contact Centre Consumer 2023
Previous
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: Empowering WFM with AI
Manager's Guide: Choosing The Right Conversation Intelligence Platform
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
Evolving Your WFM Strategy – Webinar
Wed 08 May 2024
Latest Insights
Harness Customer Insights in the Age of Data Overload
Practical Solutions for Public Sector Contact Centres on a Budget
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?