Articles - Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

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Customer Service Language: Changing the Language of Your Contact Centre
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10 Strategies for Overcoming Objection Handling in Sales
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How to Deliver Bad News in Customer Service
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How to Write a Customer Apology Letter – With an Example
7 Ways to Build an Emotional Connection by Email
The Top Qualities for a Contact Centre Advisor
9 Lessons From the Connect Assist Contact Centre
5 Tips to Improve Your Call Centre Sales
Anatomy of a Good Call – Best practice… The Call
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What is Emotional Intelligence?
Apologising for the inconvenience, I'm Sorry
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
How to Build an Emotional Connection with Customers
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Customer Service Emails and Letters: How to Review and Improve Your Templates
How to Handle Stress in the Call Centre
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
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Building Better Performance Through Intrinsic Motivation
Young businessman working in call centre. He is sitting at the table in headset
How to Develop the Best Contact Centre Script
How communication styles affect assertiveness
Want to Speak in the Same Language as the Customer? Use Filtering!
Just 60% of Organisations Are Considered to be Good at Building Rapport
86% of Contact Centres Crave Empathy and Rapport Building Skills
Improve Your Inbound Marketing Strategy Using Customer Analytics
Customer loyalty – fact or fiction?
Recorded Webinar: Building Rapport Over the Telephone
 
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