Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Rapport
Previous
Next
RECENT
POPULAR
How to Build Customer Trust From the Contact Centre
What Is Rapport?
Want to Speak in the Same Language as the Customer? Use Filtering!
Live Chat Probably Costs More than Phone Call
Rapport-Building Tips
Soft Skills in Call Centres
How to Survive and Prosper in a Multilingual Contact Centre
How communication styles affect assertiveness
The Secret to Building Real Rapport
Just 60% of Organisations Are Considered to be Good at Building Rapport
86% of Contact Centres Crave Empathy and Rapport Building Skills
5 Tips to Improve Your Call Centre Sales
4 Team-Building Games for the Contact Centre
10 Closing Techniques for Inbound Sales Advisors
7 Ways to Build an Emotional Connection by Email
Cultural Intelligence: What it Can do for Offshorers
How to Give Great Customer Service
Recorded Webinar: How to Improve Rapport with the Customer
What the Experts Recommend: Team-Building Games and Exercises
What is Emotional Intelligence?
How to Develop the Best Contact Centre Script
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
How Can Agents Sound More Authentic?
Recorded Webinar :Building a Positive Culture in the Contact Centre
Previous
Next
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: Maximising WFM Performance
eBook: Empower Your Agents with AI
Upcoming Events
Masterclass: Why CX Can’t Hang Up on the Voice Channel
Wed 01 May 2024
Webinar: What Does an Excellent Customer Service Strategy Look Like?
Thu 02 May 2024
Latest Insights
Why Employees Suffer From Burnout and What To Do About It
Consumer Duty – How Can Contact Centres Help to Comply?
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?