MJ Johnson - Call Centre Helper

Connect with MJ on LinkedIn "> MJ Johnson - Call Centre Helper

MJ Johnson

MJ Johnson, Senior Director, Product Marketing at CallMiner

Connect with MJ on LinkedIn

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Our Top Webinars of 2025

Our Top Webinars of 2025

Take Your Coaching Strategy to the Next Level

Take Your Coaching Strategy to the Next Level

Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders

Recorded Webinar: Advanced Coaching Strategies for…

Our Top Webinars of 2024

Our Top Webinars of 2024

Contact Centre AI – The Truth Revealed

Contact Centre AI – The Truth Revealed

Recorded Webinar: The Truth About Contact Centre Artificial Intelligence

Recorded Webinar: The Truth About Contact Centre…

The Top 20 Videos

The Top 20 Videos

Understanding Sentiment Analysis

Understanding Sentiment Analysis

Top Uses of Speech Analytics

Top Uses of Speech Analytics

Understanding Speech Analytics

Understanding Speech Analytics

Key Things That “Make or Break” a Resource Planning Team

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Awaab’s Law Phase 2: Connecting Property and Resident Data

Digital Where Possible, Human When Essential, Agentic Where Appropriate

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success