White Paper: Best practices for Automated Agent Scorecards

callminer-whitepaper
115
Filed under - Archived Content,

This case study will discuss what happened when State Collection Service, Inc. rolled out an automated scorecard program geared towards improving agent performance.
State Collection Service, Inc. (a family held business with four call centres in the Midwestern United States)

White Paper: written by CallMiner

Click here to download this White Paper.

Author: Jo Robinson

Published On: 2nd Mar 2014 - Last modified: 2nd Nov 2017
Read more about - Archived Content,

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