White Paper: Best practices for Automated Agent Scorecards 115 Filed under - Archived Content, CallMiner This case study will discuss what happened when State Collection Service, Inc. rolled out an automated scorecard program geared towards improving agent performance. State Collection Service, Inc. (a family held business with four call centres in the Midwestern United States) White Paper: written by CallMiner Click here to download this White Paper. Author: Jo Robinson Published On: 2nd Mar 2014 - Last modified: 2nd Nov 2017 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter