Articles about Incentives

Abhinit Gogia thought that his colleagues in the contact centre were looking dull and uninterested.  On his way home, he thought of an idea that would get everyone going.
Read on to find out what he did….

The London 2012 Olympics will be the biggest sporting event in Britain for generations, and it provides the perfect opportunity for some exciting motivational games for the call centre.
Matthew Brown looks at how to set up an Olympic-themed call centre game.

We were recently asked if we knew of any companies who provided an interactive Snakes & Ladders game.  We could not easily find anyone so we decided to create our own version in PowerPoint.

Keeping agents motivated can be a tough job, and motivational games can quickly become boring if used too often.
As a follow-up to our Motivational Games feature from February, Matthew Brown explores five more motivational games for call centre staff.

Games can be a great way to motivate agents, so we asked some experts to suggest a few of the best for call centre teams.
From Balls of Steel to Ridiculous Complaints and the Lone Assassin to the Jelly Baby Tree, we hope you will find some inspiration here.

We all know that motivated staff work better and harder.  But how do we ensure our staff are always motivated?  Here are a few tips.

Absence is a big problem across the industry.  It seems particularly acute on a Monday morning.  In some call centres up to 10% are absent at any one time.
Here are 16 tips to help manage the issue…

Monday was the first day of spring and time to freshen up the call centre.
Why not start off your spring clean with our latest round-up of call centre hints and tips.

In these cash-strapped days companies need to be creative about how they can deliver cost-effective incentive gifts and rewards to their staff.
We have looked at the incentives available and have rated them accordingly.  Read on to find the best way to reward staff.