Call Centre Life

Call Centre Life – looking at work in UK call centres

Typical Roles in a Call Centre Featured Image

Typical Roles in a Call Centre – With Job Descriptions

Customer Service Quote

102 Excellent Customer Service Quotes

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Remote Staff Engagement: 9 Strategies to Make Your Team Smile

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Team Leadership: What Makes a Great Leader?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

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9 Ways to Prepare Your Contact Centre for Coronavirus

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How to Make the Most of Your Staff Incentives – With Examples

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Staff Engagement: How to Motivate Employees – With a Checklist

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20 Award-Winning Tips From the Gousto Contact Centre

Preparing your call centre for the Olympics

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34 Winning Contact Centre Tips to Successfully Start the New Year

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17 Interesting Initiatives From the Dogs Trust Contact Centre

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Why Are Some Contact Centres Turning Away From Multiskilling Advisors?

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16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques

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Benchmark Your Contact Centre With Our New, Industry-Leading Report

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14 Forward-Thinking Ideas From the Domestic & General Contact Centre

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14 Funny Customer Service Stories That Will Make You Chuckle

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How to Improve Your Employee Reward Schemes – With Examples

Six of the Best Games for Your Contact Centre

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

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9 Ways That the Contact Centre Advisor Role Will Change in the Future

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25 Good Customer Feedback Examples

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10 Fun Ideas for Customer Appreciation Day

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How to Use Contact Centre Incentives to Improve Performance