Call Centre Life

Call Centre Life – looking at work in UK call centres

A picture of a person thinking with question marks around them

36,778

What Other Job Titles are Call Centre Agents Known By?

A photo of four people holding speech bubbles over their faces

64,741

25 Good Customer Feedback Examples

rubber duck in ice

30,824

10 Induction Icebreakers and Games for the Contact Centre

A picture of a comic with the word "pow"

27,452

14 Funny Customer Service Stories That Will Make You Chuckle

65,753

Top 50 Largest Contact Centres in the UK

33,073

The Best Desk Layouts for the Contact Centre

129,294

7 Games to Liven Up the Contact Centre

call center dress code

82,375

Call Centre Dress Codes

adjusting tie

19,158

Contact Centre Manager: Example Job Description

Party backgrounds with colorful confetti, streamers and gift box.

23,287

10 Fun Ideas for Customer Appreciation Day

38,120

Senior Operations Manager: Example Job Description

Meme Showing a Man Laughing when a University Graduate says that they will only be working on the call centre for a few months

9,208

32 Call Centre Memes

directors chair

30,159

Customer Services Director: Example Job Description

13,285

Call Centre Helper Poetry Competition – The Results

17,939

Head of Contact Centre: Example Job Description

A photo of office fun

8,922

16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques

handing present

373,632

Staff Incentive Schemes That Work

8,281

How to Tackle Call Centre Health Issues

290,761

What Is Working in a Call Centre Really Like?

A photo of an engaged team member

7,144

11 Team Engagement Ideas to Inspire Your Remote Workers

380,439

Customer Service Interview Questions

50,476

Introduction to Call Centres

A photo of someone having fun with balloons

8,735

15 Great Ideas to Make Remote Working Fun

54,340

How do I Make My CV Really Special?

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.