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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: A Simple Motivational Trick

One Simple Way to Motivate Staff

Video Image: What Is WFM?

A Quick Introduction to WFM

Video Image: Beware of Watermelon Metrics

What Are Watermelon Metrics?

Video Image: What Is the Difference Between a Bot and a ChatBot?

The Difference Between a Bot and a ChatBot

Video Image: A Great Way to Do a Coaching Session

A Great Way to Do a Coaching Session

Video Image: Maximum Occupancy – The Most Common Resource Planning Mistake

Video: Maximum Occupancy – The Most Common Resource Planning Mistake

Video Image: What Is a Chatbot?

A Quick Guide to Chatbots

Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Coaching

Video Image: 5 Tips to Become the Best Call Centre Team Leader

Tips to Become the Best Call Centre Team Leader

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Expert Tips for Quality Assurance (QA)

Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Experts Tips for Employee Engagement

Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Metrics

Video Image: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

10 Ways to Reduce AHT in the Contact Centre

Video Image: Remote Working – 10 Experts Share Their Favourite Advice

10 Expert Tips for Remote Working

Video Image: Call Centre Hints and Tips

4 Expert Tips for Your Contact Centre

Video Image: Workforce Management (WFM) and Shrinkage

Understanding Shrinkage in Workforce Management

Video Image: How British Gas Are Using Metrics in Their Contact Centre

How British Gas Transformed Their Call Centre Metrics

Video Image: Call Centre Reward and Recognition

How to Reward and Recognise Contact Centre Teams