The Leading Contact Centre Magazine

Articles about Abandoned Calls

A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

1,391

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A business woman talking on a cell phone at office building

How to Write the Best IVR Messages – With Examples

4,076

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Contact Centre Jargon and Terminologies

210,714

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How to Calculate Contact Centre Service Level

135,374

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How to Predict Call Abandon Rates Based on Service Level

6,442

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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

5,052

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

109,650

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9 Mistakes to Avoid… Contact Centre Reporting

3,207

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Key Performance Indicator (KPI)

1,729

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Call Centre Definition: Lost Calls

4,730

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FAQs – Call Forecasting With Spreadsheets

10,154

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How to Measure Call Abandon Rate

77,070

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10 Bites of Best Practice Advice

4,371

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How to Bring Down Your Call-Abandon Rates

32,303

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Plot your call abandon curves

2,677

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Look at the Abandon Rate in the IVR

2,449

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Answers: Do You Include All Abandoned Calls Within Your Statistics?

4,849

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Answers: I need some advice on abandoned call targets. Can you help?

8,207

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Answers: IVR abandon rate

7,581

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