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About Us
Articles - Abandoned Calls
Debate Rages On About Whether Voicemails Count as Abandoned Calls
The Top 10 Customer Experience (CX) KPIs for 2023
What Is Average Time to Abandon (ATA)?
Customer Patience Appears to Be at an All-Time Low
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
18 Simple Ideas to Reduce Your Abandon Rate
How to Measure Call Abandon Rate
50 MORE Expert Tips to Improve Contact Centre WFM
Omnichannel – What Is an Acceptable Waiting Time?
How to Write the Best IVR Messages – With Examples
How to Calculate Contact Centre Service Level
How to Predict Call Abandon Rates Based on Service Level
Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner
9 Mistakes to Avoid… Contact Centre Reporting
What is a Key Performance Indicator (KPI)?
What Is a Lost Call and Why They Matter
FAQs – Call Forecasting With Spreadsheets
10 Bits of Best Practice Advice
How to Bring Down Your Call-Abandon Rates
Do You Include All Abandoned Calls Within Your Statistics?
What Abandoned Call Targets Should we use?
What Percentage of Callers Abandon in an IVR?
Editor's Pick
21 Customer Service Apology Statements – With Examples
What to Look for When Buying a Dialler
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Latest Resources
eBook: Tackling Turnover in Travel and Hospitality
Guide: How to Transform Local Government Customer Service
Upcoming Events
The UK National Contact Centre Conference
Tue 26 Sep 2023
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
Improve Your Call or Contact Centre Experience
Retain the Human Touch Amid a Transforming Customer Landscape
Latest News
CallMiner Releases Annual CX Landscape Report
Key Takeaways From Sabio’s AI & Automation CX Community Day
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?