The Leading Contact Centre Magazine

Articles about Abandoned Calls

A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

1,111

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A business woman talking on a cell phone at office building

How to Write the Best IVR Messages – With Examples

1,941

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Contact Centre Jargon and Terminologies

198,429

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How to Calculate Contact Centre Service Level

119,123

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How to Predict Call Abandon Rates Based on Service Level

5,198

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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

4,227

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Call Centre Erlang Staffing Calculator – v 4.2 – Now With Call Abandons and Day Planner

103,134

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9 Mistakes to Avoid… Contact Centre Reporting

2,888

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Key Performance Indicator (KPI)

1,468

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Call Centre Definition: Lost Calls

3,891

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FAQs – Call Forecasting With Spreadsheets

9,545

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How to Measure Call Abandon Rate

70,752

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10 Bites of Best Practice Advice

4,311

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How to Bring Down Your Call-Abandon Rates

31,133

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Plot your call abandon curves

2,654

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Look at the Abandon Rate in the IVR

2,412

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Answers: Do You Include All Abandoned Calls Within Your Statistics?

4,672

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Answers: I need some advice on abandoned call targets. Can you help?

8,085

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Answers: IVR abandon rate

7,454

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