The Leading Contact Centre Magazine

Articles about Abandoned Calls

How to Write the Best IVR Messages – With Examples

845

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Contact Centre Jargon and Terminologies

185,343

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How to Calculate Contact Centre Service Level

105,563

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How to Predict Call Abandon Rates Based on Service Level

4,288

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Choppy Waters Ahead as Ofcom Remove Abandoned Calls 3% ‘Safe Harbour’

404

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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

3,714

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Call Centre Erlang Staffing Calculator – v 4.2 – Now With Call Abandons and Day Planner

96,839

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9 Mistakes to Avoid… Contact Centre Reporting

2,684

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Key Performance Indicator (KPI)

1,271

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Call Centre Definition: Lost Calls

3,139

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FAQs – Call Forecasting With Spreadsheets

8,973

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How to Measure Call Abandon Rate

64,991

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10 Bites of Best Practice Advice

4,262

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How to Bring Down Your Call-Abandon Rates

30,091

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Plot your call abandon curves

2,633

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Look at the Abandon Rate in the IVR

2,383

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Answers: Do You Include All Abandoned Calls Within Your Statistics?

4,512

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Answers: I need some advice on abandoned call targets. Can you help?

7,991

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Answers: IVR abandon rate

7,355

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