Articles - Abandoned Calls

Telehone receivers of different colors hanging on the green background

2,137

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

A photo of a hanging purple phone

2,824

18 Simple Ideas to Reduce Your Abandon Rate

A photo of hung-up phones representing call abandons

145,524

How to Measure Call Abandon Rate

A picture of a hand moving blocks with people on them

4,212

50 MORE Expert Tips to Improve Contact Centre WFM

A clock is sat on a desk in front of a bored looking lady

4,896

Omnichannel – What Is an Acceptable Waiting Time?

A business woman talking on a cell phone at office building

24,723

How to Write the Best IVR Messages – With Examples

211,353

How to Calculate Contact Centre Service Level

14,085

How to Predict Call Abandon Rates Based on Service Level

10,242

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

142,582

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

5,126

9 Mistakes to Avoid… Contact Centre Reporting

kpi definition

2,564

What is a Key Performance Indicator (KPI)?

11,215

What is a Lost Call?

13,551

FAQs – Call Forecasting With Spreadsheets

4,981

10 Bits of Best Practice Advice

48,138

How to Bring Down Your Call-Abandon Rates

statistics sheet

6,234

Do You Include All Abandoned Calls Within Your Statistics?

waiting by phone

8,735

What Abandoned Call Targets Should we use?

IVR phone options

8,413

What Percentage of Callers Abandon in an IVR?