Articles - Abandoned Calls

Phone as centre of clock with words average time to abandon ata

86

What Is Average Time to Abandon (ATA)?

On Average How Long do Your Callers Wait Before Abandoning?

185

Customer Patience Appears to Be at an All-Time Low

Telehone receivers of different colors hanging on the green background

4,091

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

A photo of a hanging purple phone

4,746

18 Simple Ideas to Reduce Your Abandon Rate

A photo of hung-up phones representing call abandons

177,276

How to Measure Call Abandon Rate

A picture of a hand moving blocks with people on them

5,812

50 MORE Expert Tips to Improve Contact Centre WFM

A clock is sat on a desk in front of a bored looking lady

6,357

Omnichannel – What Is an Acceptable Waiting Time?

A business woman talking on a cell phone at office building

30,680

How to Write the Best IVR Messages – With Examples

250,036

How to Calculate Contact Centre Service Level

17,754

How to Predict Call Abandon Rates Based on Service Level

13,243

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

148,712

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

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5,972

9 Mistakes to Avoid… Contact Centre Reporting

kpi definition

3,626

What is a Key Performance Indicator (KPI)?

12,900

What is a Lost Call?

14,487

FAQs – Call Forecasting With Spreadsheets

10 confetti

5,330

10 Bits of Best Practice Advice

55,114

How to Bring Down Your Call-Abandon Rates

statistics sheet

6,697

Do You Include All Abandoned Calls Within Your Statistics?

waiting by phone

9,009

What Abandoned Call Targets Should we use?

IVR phone options

8,744

What Percentage of Callers Abandon in an IVR?