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Articles - Customer Loyalty
Previous
RECENT
POPULAR
Five Ways to Win With Email Customer Service
The Average Customer Churn Rate is 20%
How to Calculate Customer Lifetime Value – The Formula
10 Top Tips for Running a Customer Focus Group
How Can Technology… Make Life Easier for My Customers?
What Is a Simple Way to Ensure Customer Loyalty?
3 ways to improve service for high-value customers
All You Need is Love – 5 Great Ways to Get Customer Loyalty
Top Customer Service Strategies – No.6 Welcoming Complaints
Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty
Five tips to improve customer retention
10 tips to build loyalty amongst staff
Customer loyalty – fact or fiction?
Top Tips for Customer Retention
Customer loyalty: ten top tips to make it happen
Previous
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?