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Articles - Daniel Ord
Daniel Ord at OmniTouch International
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The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average
Recorded Webinar: How to Make Your Agents More Productive (2019)
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Recorded Webinar: A Smarter Approach to Contact Centre QA
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Recorded Webinar: Building a Productive and Efficient Contact Centre
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The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024
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Tue 14 May 2024
ICMI’s Contact Center Expo: A Digital Experience
Wed 15 May 2024
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