Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Compass of principles
The 26 Principles of Good Customer Service
19 Ways to Deal with High Contact Volumes
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Increasing graph with stick person jumping in happiness
How to Improve Customer Satisfaction
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
Stressed person in headset sat at desk
Ease Agent Stress – With These 15 Top Tips!
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
A photo of someone presenting analytics findings
A Checklist for Implementing… Speech Analytics
managing-change-in-the-contact-centre-webinar-featured-image
Recorded Webinar: Managing Change in the Contact Centre
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Person holding clock over their face
How Often You Should Seek Customer Feedback
An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience
Person watering brain tree
26 Best Practices for a Customer Service Knowledge Base
Pressure of Demanding Customers
How to Deal With Demanding Customers
Magnifying glass and reports on table
How to Improve Your Contact Centre Reporting
Customer details form on monitor
5 Ways to Improve Capturing Customer Details
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Great idea concept with crumpled colorful paper and light bulb
Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
3D Graphs in different colours
20 Demand Planning Techniques for Your Call Centre
Person holding lightbulb with cogs and graph - technology idea concept
10 Ways Technology Can Simplify the Contact Centre
computer with apps coming out
Our Top Technology Contributors of 2024
Hand Holding Light Bulb
16 Key Components of a Digital Customer Transformation Strategy