Articles - Fun and Games

A happy team delivers better service, and a little fun can go a long way in lifting energy and morale. This collection of creative ideas, team games, and real-world examples explores how to add variety and motivation to the contact centre through light-hearted challenges and competitions. Find activities for team meetings, remote sessions, and themed days that encourage collaboration and laughter. Alongside these ideas, you’ll find advice on building a culture that balances fun with focus, helping people stay motivated and connected every day.

fundraising jar
10 Ways to Fundraise in Your Contact Centre
blue tac sheep
Seven Simple Ideas to Bring Some Fun to Your Workplace
Create and Maintain a Positive Culture
30 Ways to Make Your Agents Smile
Your Incentive Ideas – 6 Nations Call Centre Incentive
marbles
How to Set up an Olympics-Based Call Centre Game
Can You Recommend Any Games I Can Use to Motivate My Agents?
9 Lessons From the Connect Assist Contact Centre
Gold, silver and bronze medals
10 Fun Ideas to Make an Office Olympics Games
Snakes and Ladders Call Centre Game Template
Employees playing fun office games
Games Ideas for An Office Olympic Themed Incentive
How to have fun in your call centre
7 Ways to Encourage Staff to Drink More Water
Space Race Call Centre Game Template
gm-contact-centre-agents
10 Things You Can Learn From the General Motors (GM) Contact Centre
A photo of office fun
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
Even more call centre jokes
building blocks
Does Your Contact Centre Need a “Colleague Experience Manager”?
5 Simple Ways to Improve Your Agents’ Day
5 ways to boost morale in the contact centre
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Call Centre Joke – The emergency worker
A photo of a laughing couple
Jokes From the Call Centre World
12 Things You Can Learn From the RSVP Contact Centre
People exchanging gifts in office at christmas
10 Christmas Office Games to Motivate Your Team