Articles - IFS

124,931

What Does Good Customer Service Look Like?

3,700

Which Technologies Give the Best Return on Investment (ROI)?

7,389

10 Techniques to Reduce Time Spent on ID and Verification

4,006

21 Smart Ways to Improve Webchat

6,167

14 Ways to Improve Security for Customers

5,005

Top 10 Contact Centre Software and Technology 2017 – The Results

Make telesales people More Productive

184,953

25 Tips to Make Your Telesales People More Productive

2,088

How Can These Four Technologies Reduce Costs in the Contact Centre?

3,396

11 Tips to Create and Maintain Loyal Customers

830

The Future of Intelligent Customer Routing

4,313

13 Predictions for the Future of CRM Systems

3,073

10 Contact Centre Technology Predictions for 2017

2,425

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

2,305

Mistakes to Avoid… Call and Contact Routing

touching digital brain

2,122

What’s Next With… Smarter Ways of Working?

4,705

Top 10 Contact Centre Software and Technology 2016 – The Results

6,706

What Is a CRM System and How Can It Improve Contact Centre Performance?

2,691

What’s Next With… Multichannel?

2,024

The Hidden Gems of Agent Desktop Software

5,895

How Will the Internet of Things Change the Contact Centre?

13,413

What Is a Unified Desktop?

6,678

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

8,642

16 Mistakes to Avoid With Call Scripting

4,080

The Best Ways to Handle Customer Feedback