MaxContact

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MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

http://maxcontact.com/

Contact Name: Richard Coward

Tel No: 03301596570

Contact Email: info@maxcontact.com

Profile:

It’s the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we’re growing from strength to strength alongside our customers.

What can MaxContact do for you?

Outbound dialling – target the right people at the right time and reduce manual work to improve your contact centre agent performance, increasing talk time by on average 63% when compared to manually dialling, and don’t worry, it’s OFCOM and ICO compliant.
Omnichannel communications – integrate all your channels to manage inbound and outbound customer contact all in one place.
Speech analytics – get complete visibility of what your customers say and how they’re feeling about you, your agent and your brand. Highlight compliance issues, vulnerable customers and reduce average handling times easily.
Workforce Management – use data and insight to plan your workforce staffing levels, taking the guesswork out of it, for efficiently run teams.
PCI-compliant payment – implement a compliant, easy to use payment system with automated payment IVRs and agent-assisted payments.