Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Nexbridge
RECENT
POPULAR
22 Ways Technology Can…. Exceed Customer Expectations
9 Mistakes to Avoid… Contact Centre Reporting
The Hidden Gems of Call Routing Software
An Introduction to… PCI Compliance
10 Steps to Contact Centre Excellence
What’s Next With… Smarter Ways of Working?
Are You Making These Classic Outbound Dialling Mistakes?
21 Top Tips for Appointment Setting
The Future of Voice in the Contact Centre
How Do I… Reduce Call Queuing Time?
12 Ways to Make Better Use of Agent Downtime
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
An Introduction to… Using Outbound Text Messages for Customer Service
The UK Do Not Call List – An Industry Guide
How Will Artificial Intelligence Change the Contact Centre Industry?
The Hidden Gems of Outbound Dialling Technology
Trade Secrets: Getting the Best out of Your Outbound Dialler
What to Look for When Buying… A Call Recording Solution
Mistakes to Avoid… Call and Contact Routing
How Would Your Contact Centre Survive a Cold Snap?
Top 10 Contact Centre Technology Awards 2014 – The Results
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?