Articles - Positive words

2,147

Recorded Webinar: The Right Words and Phrases to Use With a Customer

139,112

31 Tips to Improve Customer Satisfaction

61,232

Top 25 Call Centre Motivational Quotes

Empathy Statements for Customer Service

783,723

18 Empathy Statements for Customer Service

15,626

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

1,988

Recorded Webinar :Building a Positive Culture in the Contact Centre

6,062

Measuring Customer Emotion in the Customer Service

27,210

The Best Words to Rescue an Unhappy Customer Experience

12,911

Best-Practice Ideas for Improving Performance

10,129

36 Tips for Improving Performance and Quality

10,346

How to Give Your Line Manager Positive Feedback

conversation

59,589

What Are the Best Words and Phrases for Building Rapport?

8,089

7 Ways to Build an Emotional Connection by Email

17,322

The Power of Positive Language

43,117

The Do’s and Don’ts of Call Scripting

Best Tips, Phrases and Words to Use for Building Rapport

343,947

Best Tips, Phrases and Words to Use for Building Rapport

people on staggered blocks trying to reach the top

23,586

How to Give Great Customer Service

33,128

Rapport-Building Tips

70,957

Does Body Language Really Matter When Talking on the Telephone?

74,748

The Five Phrases a Call Centre Manager SHOULD Use