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Articles - Positive words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

Build Rapport on the Phone for Success

How to Build Rapport on the Phone – With Examples

A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service

The Best Courtesy Words and Expressions to Use in Customer Service

Comic style hello with the words customer service greeting messages

10 Catchy Greeting Examples for Customer Service

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Speech box with the words positive statements to increase customer satisfaction

Positive Statements to Increase Customer Satisfaction

Why Removing Negative Words Could Hurt Your Contact Centre

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

How to Handle Angry Customers in a Call Centre

Recorded Webinar: The Right Words and Phrases to Use With a Customer

31 Tips to Improve Customer Satisfaction

The Top 25 Call Centre Quotes

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

Recorded Webinar :Building a Positive Culture in the Contact Centre

Measuring Customer Emotion in the Customer Service

The Best Words to Rescue an Unhappy Customer Experience

Best-Practice Ideas for Improving Performance

36 Tips for Improving Performance and Quality

How to Give Your Line Manager Positive Feedback

people talking with headsets on and chat bubble above their head

Top 20 Examples of Rapport Building Statements

7 Ways to Build an Emotional Connection by Email

The Power of Positive Language

The Do’s and Don’ts of Call Scripting

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

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How to Give Great Customer Service

Rapport-Building Tips