Articles - Positive words

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

999,973

How to Handle Angry Customers in a Call Centre

2,232

Recorded Webinar: The Right Words and Phrases to Use With a Customer

142,032

31 Tips to Improve Customer Satisfaction

67,838

Top 25 Call Centre Motivational Quotes

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

862,402

Empathy Statements for Customer Service – with AER Statement Examples

15,970

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

2,072

Recorded Webinar :Building a Positive Culture in the Contact Centre

6,300

Measuring Customer Emotion in the Customer Service

27,548

The Best Words to Rescue an Unhappy Customer Experience

13,113

Best-Practice Ideas for Improving Performance

11,203

36 Tips for Improving Performance and Quality

10,540

How to Give Your Line Manager Positive Feedback

conversation

61,270

What Are the Best Words and Phrases for Building Rapport?

8,694

7 Ways to Build an Emotional Connection by Email

17,687

The Power of Positive Language

43,502

The Do’s and Don’ts of Call Scripting

Best Tips, Phrases and Words to Use for Building Rapport

351,332

Best Tips, Phrases and Words to Use for Building Rapport

lady gesturing yes

23,661

How to Give Great Customer Service

33,631

Rapport-Building Tips

74,316

Does Body Language Really Matter When Talking on the Telephone?

74,836

The Five Phrases a Call Centre Manager SHOULD Use