Page
Group
Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Metrics
Planning
Quality
Technology
Explore
TV
Call Centre TV
Recorded Webinars
Resources
Reports
Research
Directory
Recorded Webinars
Podcasts
FAQs
Definitions
Newsletter
Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
LinkedIn Community
Advertise
Advertise
Media Pack
About Us
Articles - Positive words
Previous
2,147
Recorded Webinar: The Right Words and Phrases to Use With a Customer
139,112
31 Tips to Improve Customer Satisfaction
61,232
Top 25 Call Centre Motivational Quotes
783,723
18 Empathy Statements for Customer Service
15,626
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
1,988
Recorded Webinar :Building a Positive Culture in the Contact Centre
6,062
Measuring Customer Emotion in the Customer Service
27,210
The Best Words to Rescue an Unhappy Customer Experience
12,911
Best-Practice Ideas for Improving Performance
10,129
36 Tips for Improving Performance and Quality
10,346
How to Give Your Line Manager Positive Feedback
59,589
What Are the Best Words and Phrases for Building Rapport?
8,089
7 Ways to Build an Emotional Connection by Email
17,322
The Power of Positive Language
43,117
The Do’s and Don’ts of Call Scripting
343,947
Best Tips, Phrases and Words to Use for Building Rapport
23,586
How to Give Great Customer Service
33,128
Rapport-Building Tips
70,957
Does Body Language Really Matter When Talking on the Telephone?
74,748
The Five Phrases a Call Centre Manager SHOULD Use
Previous
Editor's Pick
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
Latest Resources
eBook: Embracing AI in the Customer Journey
White Paper: Why AI is a Gamechanger for Customer Service
Upcoming Events
Accelerate ’22
Tue 05 Jul 2022
Knowledge Really Is Power – Webinar
Tue 05 Jul 2022
Latest Insights
GPT-3? No, It’s Not a New Star Wars Character
Advance From Personalization to Customer Journey Orchestration
Latest News
Odigo Joins Pega Partners Programme and Adds New Solution
Cognigy Wins AI Breakthrough Award
Popular Pages
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV