Articles - Positive words

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Positive Statements to Increase Customer Satisfaction

Why Removing Negative Words Could Hurt Your Contact Centre

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How to Handle Angry Customers in a Call Centre

Recorded Webinar: The Right Words and Phrases to Use With a Customer

31 Tips to Improve Customer Satisfaction

The Top 25 Call Centre Quotes

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

Recorded Webinar :Building a Positive Culture in the Contact Centre

Measuring Customer Emotion in the Customer Service

The Best Words to Rescue an Unhappy Customer Experience

Best-Practice Ideas for Improving Performance

36 Tips for Improving Performance and Quality

How to Give Your Line Manager Positive Feedback

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What Are the Best Words and Phrases for Building Rapport?

7 Ways to Build an Emotional Connection by Email

The Power of Positive Language

The Do’s and Don’ts of Call Scripting

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

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How to Give Great Customer Service

Rapport-Building Tips

Does Body Language Really Matter When Talking on the Telephone?

The Five Phrases a Call Centre Manager SHOULD Use