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Articles - Positive words
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Positive Statements to Increase Customer Satisfaction
Why Removing Negative Words Could Hurt Your Contact Centre
How to Handle Angry Customers in a Call Centre
Recorded Webinar: The Right Words and Phrases to Use With a Customer
31 Tips to Improve Customer Satisfaction
The Top 25 Call Centre Quotes
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Recorded Webinar :Building a Positive Culture in the Contact Centre
Measuring Customer Emotion in the Customer Service
The Best Words to Rescue an Unhappy Customer Experience
Best-Practice Ideas for Improving Performance
36 Tips for Improving Performance and Quality
How to Give Your Line Manager Positive Feedback
What Are the Best Words and Phrases for Building Rapport?
7 Ways to Build an Emotional Connection by Email
The Power of Positive Language
The Do’s and Don’ts of Call Scripting
Best Tips, Phrases and Words to Use for Building Rapport
How to Give Great Customer Service
Rapport-Building Tips
Does Body Language Really Matter When Talking on the Telephone?
The Five Phrases a Call Centre Manager SHOULD Use
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Editor's Pick
Proven Ways to Get More Budget for Your Contact Centre
What Not to Miss at Call & Contact Centre Expo 2023
15 Surprises for Boosting Agent Morale
10 Initiatives to Improve Induction Training
Latest Resources
eBook: How to Manage Contact Center Costs by Getting Staffing Right
Research: Hybrid Ways of Working Report 2023
Upcoming Events
How to Prioritize AI Now to Drive Operational Success—and Prepare for the Future
Tue 05 Dec 2023
How Generative AI Is Powering Your Omnichannel Strategy – Webinar
Wed 06 Dec 2023
Latest Insights
Dispelling 10 Contact Centre Misconceptions
How to Improve the Patient Experience
Featured Articles
How to Calculate Your Cost Per Inbound Call
Top CX Methods
RPA in Contact Centres: An Executive Guide
What is a CXO? The Chief Experience Officer Explained
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
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