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Adapted from our Excel Erlang C Calculator, our free Online Call Centre Staffing ..
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What is occupancy in a contact centre, how do you calculate it, and what’s a g ..
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Burnout poses a major challenge in contact centres. It impacts employees persona ..
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Discover the definition of Occupancy and learn what it means in a call and conta ..
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We explore what the current cost per call benchmark is, the benefits of understa ..
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Explore the benefits and practicalities of a 4-day week in contact centres and h ..
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Dutch Railways (Nederlandse Spoorwegen) carries passengers point-to-point within ..
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Rohit Rakkar at Playvox takes a look at call centre workforce management metrics ..
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