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Articles - Rapport
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How to Build Rapport on the Phone
Top 10 Ways to Reassure Your Customers
What Is Customer Rapport? And 15 Ways to Build It
Positive Language for Customer Service Conversations
The Top 10 Call-Closing Statement Examples
The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations
10 Top-Notch Customer Service Greeting Examples
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Big List of 100+ Power Words to Use in Customer Service
27 Positive Statements to Use In Difficult Situations
15 Example Probing Questions to Better Understand Your Customers
Empathy Statements for Customer Service With Examples
Best Tips, Phrases and Words to Use for Building Rapport
How to Write a Great Customer Service Letter – With Examples
The Best Courtesy Words and Expressions to Use in Customer Service
“Dear Valued Customer” – 22 Steps to Writing a Great Customer Letter
Replace Negative Words With Positive Words for Customer Service With Examples
The Best Ways to Start and End a Customer Conversation – With Example Phrases
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
25 Affirmative Words and Statements to Support Customers
How to Deal With a Talkative Customer
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
Seven Tips to Avoid Dead Air Time in Customer Service Calls
How to Build an Emotional Connection with Customers
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21 Amazing Habits to Foster in Your Frontline Agents
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eBook: Maximising WFM Performance
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