Articles - Printable

Rapport written on dartboard

104

Interactive Training Sheet – Building Rapport

Australia in letters in front of flag

286

Australian Phonetic Alphabet

Top view image of open notebook with blank pages and coffee cup on wooden background

123

Cheat Sheet – Customer Service Apology Statements

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

3,189,915

Top 50 Positive Words and Phrases – With Examples

A picture of wooden blocks spelling out "CX"

7,256

How to Improve the Customer Experience – With a Checklist

Spanish Flag in speech bubble over letters

4,446

Spanish Phonetic Alphabet – Free Download

France flag talk balloon and blank speech bubble

5,363

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

109,219

UK Phonetic Alphabet – Free Download

1,025

50 Tips to Improve Your Service Strategy

A photo of someone presenting analytics findings

2,037

A Checklist for Implementing… Speech Analytics

A photo of wooden blocks saying I can, with a hand changing a 't' to a smiley face

9,918

Staff Engagement: How to Motivate Employees – With a Checklist

119,490

Six of the Best Games for Your Contact Centre

Smiley face wood cube on white background.

4,813

How to Improve Customer Experience Management

77,863

A Policy for Dealing with Abusive Customers

18,088

How to Say No to a Customer – With Examples

19,402

3 Ways to Have Fun in the Contact Centre

hands in

10,142

Training Cheat Sheet – Motivating Teams

start of running race

9,132

Training Cheat Sheet – Managing Performance

flying books

9,824

Training Cheat Sheet – Influence

8,141

Training Cheat Sheet – Creating Advocates

63,437

Training Cheat Sheet – Coaching

43,148

Training Cheat Sheet – Building Great Rapport

40,462

Training Cheat Sheet – Handling Customer Objections

26,515

Training Cheat Sheet – Effective Sales Questioning