Articles - Printable

France flag talk balloon and blank speech bubble

209

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

2,086

UK Phonetic Alphabet – Free Download

792

50 Tips to Improve Your Service Strategy

A photo of someone presenting analytics findings

1,366

A Checklist for Implementing… Speech Analytics

A photo of wooden blocks saying I can, with a hand changing a 't' to a smiley face

8,258

Staff Engagement: How to Motivate Employees – With a Checklist

A picture of wooden blocks spelling out "CX"

5,212

How to Improve the Customer Experience – With a Checklist

117,699

Six of the Best Games for Your Contact Centre

Smiley face wood cube on white background.

3,958

What Is Customer Experience Management?

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

2,944,168

Top 25 Positive Words, Phrases and Empathy Statements

62,708

A Policy for Dealing with Abusive Customers

16,861

How to Say No to a Customer – With Examples

18,636

3 Ways to Have Fun in the Contact Centre

hands in

8,075

Training Cheat Sheet – Motivating Teams

start of running race

7,379

Training Cheat Sheet – Managing Performance

flying books

8,758

Training Cheat Sheet – Influence

7,254

Training Cheat Sheet – Creating Advocates

32,852

Training Cheat Sheet – Coaching

41,444

Training Cheat Sheet – Building Great Rapport

38,506

Training Cheat Sheet – Handling Customer Objections

25,570

Training Cheat Sheet – Effective Sales Questioning

bookcase

17,701

Training Cheat Sheet – Closing Techniques

7,278

Call Centre Homeworking Checklist

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24,013

Training Cheat Sheet – Emotional Intelligence

holding up book

40,883

Training Cheat Sheet – Effective Questioning