Articles - Printable

Spanish Flag in speech bubble over letters

679

Spanish Phonetic Alphabet – Free Download

France flag talk balloon and blank speech bubble

1,595

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

28,024

UK Phonetic Alphabet – Free Download

855

50 Tips to Improve Your Service Strategy

A photo of someone presenting analytics findings

1,550

A Checklist for Implementing… Speech Analytics

A photo of wooden blocks saying I can, with a hand changing a 't' to a smiley face

8,823

Staff Engagement: How to Motivate Employees – With a Checklist

A picture of wooden blocks spelling out "CX"

5,450

How to Improve the Customer Experience – With a Checklist

118,354

Six of the Best Games for Your Contact Centre

Smiley face wood cube on white background.

4,244

What Is Customer Experience Management?

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

3,017,081

Top 25 Positive Words, Phrases and Empathy Statements

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A Policy for Dealing with Abusive Customers

17,425

How to Say No to a Customer – With Examples

18,860

3 Ways to Have Fun in the Contact Centre

hands in

8,649

Training Cheat Sheet – Motivating Teams

start of running race

7,864

Training Cheat Sheet – Managing Performance

flying books

9,075

Training Cheat Sheet – Influence

7,522

Training Cheat Sheet – Creating Advocates

43,746

Training Cheat Sheet – Coaching

41,928

Training Cheat Sheet – Building Great Rapport

39,028

Training Cheat Sheet – Handling Customer Objections

25,858

Training Cheat Sheet – Effective Sales Questioning

bookcase

18,042

Training Cheat Sheet – Closing Techniques

7,390

Call Centre Homeworking Checklist

empty book

24,385

Training Cheat Sheet – Emotional Intelligence