Are You Delivering Exceptional Customer Service? 224 Filed under - Archived Content, CallMiner, Genesys, Lifesize, NICE, Poly, Sabio By taking just a few minutes to answer a series of questions, you will help us to put together some ground-breaking research. This research will help to unveil information that could be of great use to those in the contact centre industry. Click here to take the survey now! But What Sort of Questions Will Be Asked? We want to find out how contact centres are rising to the challenge of delivering exceptional customer service. So, we have put together a survey that asks questions about: Speech Analytics / Interaction Analytics Cloud Omnichannel / Multichannel Workforce Management and Workforce Optimisation The Customer Journey Contact Centre Headsets In just 40 questions, this survey will investigate all aspects of the contact centre that can help or hinder the customer experience. Examples of questions in this year’s survey include: Is advisor recruitment and retention an issue for your organisation? Do you find that your customers’ expectations are growing? Do you operate with advisors working from home? Click here to take the survey now! The survey will run from 5th September up to Friday 6th October 2017, with the results being published on Tuesday 7th November 2017. The final report will capture a snapshot view of the contact centre industry in 2017, as witnessed by 500+ current contact centre professionals. This year’s survey is sponsored by CallMiner, Serenova, Genesys, NICE, Sabio and Plantronics. Author: Rachael Trickey Published On: 12th Sep 2017 - Last modified: 19th Sep 2017 Read more about - Archived Content, CallMiner, Genesys, Lifesize, NICE, Poly, Sabio Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre eBook: Five Trendsetters in CX Innovation White Paper: How to Drive Business Improvements with Customer Insights Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter