Articles by Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn
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8 Steps to Improve Call Centre Engagement
Recorded Webinar: Knowledge Management and the Contact Centre
Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction
Survey Reveals Link Between Accent and a Salesperson’s Success Rate
Recorded Webinar: How Technology Can Help the Contact Centre Improve
Recorded Webinar: How to Reduce Inbound Call Volumes
Playing Sports At Work Could Not Only Keep You Healthy But Improve Your Productivity As Well
Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff
Recorded Webinar: Contact Centre Metrics (2017)
Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience
Recorded Webinar: Increasing the Take-up of Self Service
Best Practices to Improve Customer Experience in a Call Centre
Five Ways to Deal Effectively With Staff Sickness in a Call Centre
Can Poor Customer Service Cause The Demise Of An Entire Industry?
Recorded Webinar: 7 Ideas to Improve Your Quality Management
How You Can Reduce Call Handling Times Without Compromising on Service
GDPR: Not a Scary Regulation, but an Opportunity for Customer Services
Call Centre Team Leader Example Job Description
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
Recorded Webinar: Call Monitoring Strategies
Recorded Webinar : Speech Analytics and the Contact Centre
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
Recorded Webinar: Delivering Consistent Service Across Different Channels
Recorded Webinar: 7 Ways to Drive up Your Quality Scores
 
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