Search Results for - Customer Service Efficiency

Our panel of experts share some great ideas for driving up efficiency in the con ..
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Focusing on efficiency is vital in a contact centre, as getting it right can lea ..
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An efficient schedule is one in which the number of rostered agents consistently ..
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This article focuses on focus on listening to customers and staff. It is the fif ..
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Charles Watson presents two ways in which to measure efficiency and boost contac ..
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We explain three ways that high-value customers can jump the queue. Why provide ..
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Robert Stanley of CallMiner shares the most effective ways to boost contact cent ..
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In today’s fast-paced business environment, call centres play a crucial ro ..
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How do you know you’ve developed the right schedules? Charles Watson shows ..
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Tracking, reporting, and improving upon metrics are essential across all areas o ..
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Here Carolyn Blunt tells us how to balance customer service with efficiency and ..
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Aspect Software share how to reduce overtime in the contact centre, while discus ..
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This article focuses on how to retaining staff and keeping them happy. It is the ..
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MongoDB empowers innovators to create, transform, and disrupt industries by unle ..
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Calabrio has announced the integration of Calabrio ONE with advanced AI (artific ..
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Sparkhound has continued the expansion of its 8×8 Contact Center deployment ..
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The Contact Centre Podcast: Series 4 Episode 4 Doug Casterton, a Senior WFM Mana ..
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This case study investigates how Flogas boosted contact centre efficiency by imp ..
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With a difficult economic period ahead the Professional Planning Forum looks at ..
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Dick Bourke shares his advice for improving contact centre efficiency without in ..
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“injixo has saved us lots of time. It helps us to be proactive, not reacti ..
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The combination of a time-strapped work week and the lingering effects of the Co ..
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Cheryl Andrus at NICE CXone outlines tips to help you deliver empathetic service ..
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Marén Römisch of injixo shares five ways that a WFM tool can boost schedule ef ..
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Kate Sparrow of Connect Managed shares her advice for automating contact centre ..
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We asked our readers ‘What Is Your Primary 2022 Priority?’ This arti ..
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Perhaps the most popular current use of artificial intelligence (AI) in the cust ..
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An efficient contact centre reduces waste. “Waste” may include unnec ..
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Helen Billingham shares ways of delivering the right service to demanding custom ..
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Yasmin Abdelfattah of IST Networks discusses the growing value of robotic proces ..
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I just wanted to ask peoples opinion on how many times a client should be called ..
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Rectangle Health has selected Talkdesk CX Cloud as its contact centre solution f ..
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Chris O’Brien at Cyara looks at why customers claim to love self-service, ..
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Sabio Group has launched a new e-book aimed at guiding organisations in the opti ..
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Larry Ekiert of Enghouse Interactive discusses how to empower customers with imp ..
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How many of us have opted for the cheap option, only to regret not spending that ..
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Background CloudControl has been a provider of cloud contact centre services sin ..
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Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving u ..
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New research from NewVoiceMedia reveals that three-quarters of consumers prefer ..
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Antonio Gonzalez at Talkdesk explains how financial services institutions must e ..
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A successful transition requires the right tools; a knowledge management system ..
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This case study investigates how Mayo County Council managed to improve agent ef ..
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Driving efficiency and channel shift with Enghouse Interactive Enabling More Agi ..
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Miguel Caetano discusses how virtual assistants can benefit the contact centre a ..
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Talkdesk has announced its participation in the Gartner IT Symposium/Xpo 2023 co ..
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