An efficient schedule is one in which the number of rostered agents consistently ..
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Our panel of experts share some great ideas for driving up efficiency in the con ..
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In this article, Matt Litherland gives us his own specialist insights into how ..
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At Zoom's CX Summit 2024, leaders gathered to discuss AI's transformative impact ..
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In this edition of our Q&A series exploring common BPO, call, and contact centre ..
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Uncover expert backed strategies to boost efficiency in your contact centre, to ..
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Tracking, reporting, and improving upon metrics are essential across all areas o ..
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Explore how leading CX experts are redefining empathy as a strategic advantage, ..
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Not sure where to start? Janna Pugh at Five9 explores five proven ways to improv ..
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Learn why monitoring and improving schedule efficiency is key to reducing costs, ..
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SPANX is a brand built for women, by women, with a mission to redefine comfort, ..
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Vonage explores how contact centre AI is reshaping customer service while offeri ..
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NEOS is a specialist financial services distribution, administration and technol ..
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The NHS is the backbone of healthcare in the UK – a system built on trust, col ..
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Discover five ways artificial intelligence and smart routing boosts contact cent ..
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OOWV is one of Germany’s 10 largest water utilities, delivering drinking water ..
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Calabrio explores how contact centres can strike the right balance between cost ..
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Robert Stanley of CallMiner shares the most effective ways to boost contact cent ..
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Charles Watson presents two ways in which to measure efficiency and boost contac ..
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Celia Cerdeira at Talkdesk explores 11 essential contact centre KPIs to help a c ..
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This article focuses on focus on listening to customers and staff. It is the fif ..
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While traditionally seen as a cost centre, contact centres are increasingly bein ..
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Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving u ..
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This article focuses on how to retaining staff and keeping them happy. It is the ..
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In this part of the Contact Centre Manifesto series, we look at two key question ..
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In today’s fast-paced business environment, call centres play a crucial ro ..
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Dick Bourke shares his advice for improving contact centre efficiency without in ..
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Celia Cerdeira at Talkdesk discusses how AI enhances contact centre efficiency b ..
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With a difficult economic period ahead the Professional Planning Forum looks at ..
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In the dynamic world of customer service, contact centres are more than just com ..
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Vonage explores how AI-powered contact centre solutions are transforming the way ..
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Vaillant has been providing efficient, innovative and environmentally friendly h ..
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Hager, a renowned global supplier, specializes in delivering innovative electric ..
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Over 80% of organizations expect to compete mainly based on CX, according to Gar ..
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Merijn te Booij at Genesys explains why WEM is the cornerstone of efficiency and ..
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Kate Sparrow of Connect Managed shares her advice for automating contact centre ..
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Too many companies take loyalty for granted. Learn the 3 key reasons customers l ..
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“injixo has saved us lots of time. It helps us to be proactive, not reacti ..
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Yasmin Abdelfattah of IST Networks discusses the growing value of robotic proces ..
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Antonio Gonzalez at Talkdesk explains how financial services institutions must e ..
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A successful transition requires the right tools; a knowledge management system ..
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Sparkhound has continued the expansion of its 8×8 Contact Center deployment ..
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Rectangle Health has selected Talkdesk CX Cloud as its contact centre solution f ..
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