Search Results for - Customer Service Efficiency

Team of people working at a contact centre
Top 10 Ideas to Boost Contact Centre Efficiency
Focusing on efficiency is vital in a contact centre, as getting it right can lea ..
Read more...
An animated hand presses a calculator resting on a notepad
How to Calculate Schedule Efficiency
An efficient schedule is one in which the number of rostered agents consistently ..
Read more...
yellow phone
Number of Times to Call a Client
I just wanted to ask peoples opinion on how many times a client should be called ..
Read more...
A woman is sat crossed legs whilst multitasking at work
The Most Effective Ways to Boost Contact Centre Efficiency
Robert Stanley of CallMiner shares the most effective ways to boost contact cent ..
Read more...
A picture using paper planes to demonstrate efficiency
28 Brilliant Hacks to Improve Contact Centre Efficiency
Our panel of experts share some great ideas for driving up efficiency in the con ..
Read more...
Illustration of numbers and maths symbols around calculators
Top Call Centre Efficiency Metrics And How To Improve Them
Tracking, reporting, and improving upon metrics are essential across all areas o ..
Read more...
Doug Casterton
Podcast – Resource Planning Advice to Boost Efficiency and Engagement
The Contact Centre Podcast: Series 4 Episode 4 Doug Casterton, a Senior WFM Mana ..
Read more...
Call Center Team Talking With Customers
Boosting Call Centre Efficiency With WFM Software
In today’s fast-paced business environment, call centres play a crucial ro ..
Read more...
How to balance customer service with efficiency
Here Carolyn Blunt tells us how to balance customer service with efficiency and ..
Read more...
Top Customer Service Strategies – No.5 Listen to Your Customers and Staff
This article focuses on focus on listening to customers and staff. It is the fif ..
Read more...
Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency
An efficient contact centre reduces waste. “Waste” may include unnec ..
Read more...
pull graph
Seven Ways to Improve Efficiency in Your Contact Centre
With a difficult economic period ahead the Professional Planning Forum looks at ..
Read more...
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
In this article, Matt Litherland gives us his own specialist insights into how ..
Read more...
Person talking on video call, using sign language
Tips to Help You Deliver Empathetic Service to Customers With Disabilities
Cheryl Andrus at NICE CXone outlines tips to help you deliver empathetic service ..
Read more...
A man holding his head, looking at a cityscape, is surrounded by clocks and cogs falling from the sky
Eliminating Overtime Requires a Greater Drive in Workplace Efficiency
Aspect Software share how to reduce overtime in the contact centre, while discus ..
Read more...
Stop Blindly Obsessing Over Efficiency
In this part of the Contact Centre Manifesto series, we look at two key question ..
Read more...
A close up of calendar and alarm clock on the green table - scheduling concept
Case Study: MongoDB Creates Efficiency Through Scheduling
MongoDB empowers innovators to create, transform, and disrupt industries by unle ..
Read more...
METRICS and icons on dark blue background
10 Customers Service Metrics to Measure Call Center Success and Performance
Lídia Dias at Talkdesk explains that for most businesses, metrics are an import ..
Read more...
Call Centre concept
Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
Sparkhound has continued the expansion of its 8×8 Contact Center deployment ..
Read more...
pull in puzzle piece
3 ways to improve service for high-value customers
We explain three ways that high-value customers can jump the queue. Why provide ..
Read more...
5 Tips to Boost Contact Centre Efficiency
Dick Bourke shares his advice for improving contact centre efficiency without in ..
Read more...
KPI Dashboard on virtual screen.
Analysing Data to Improve Efficiency
The combination of a time-strapped work week and the lingering effects of the Co ..
Read more...
Improving contact centre efficiency webinar featured image
Recorded Webinar: Improving Contact Centre Efficiency
Click here for the recording. The cost-of-living crisis has put pressure on cont ..
Read more...
Engaged employee working at desk with headset and laptop
WEM Is the Cornerstone of Efficiency and Employee Engagement
Merijn te Booij at Genesys explains why WEM is the cornerstone of efficiency and ..
Read more...
A photo of a clock on a calnedar
5 Ways to Improve Schedule Efficiency
Marén Römisch of injixo shares five ways that a WFM tool can boost schedule ef ..
Read more...
What is Your Primary 2022 Priority?
Efficiency Rules the Roost
We asked our readers ‘What Is Your Primary 2022 Priority?’ This arti ..
Read more...
What do customers really think
What Your Customers Really Think About Customer Service Automation
Perhaps the most popular current use of artificial intelligence (AI) in the cust ..
Read more...
A picture of two men having trouble communicating with glass jars and string
Delivering the Right Service to Today’s More Demanding Customers
Helen Billingham shares ways of delivering the right service to demanding custom ..
Read more...
A picture of a robot vs an agent in a call centre
How Does Robotic Process Automation Improve Call Centre Efficiency?
Yasmin Abdelfattah of IST Networks discusses the growing value of robotic proces ..
Read more...
A picture of superheroes in columns
Rectangle Health Makes Strides in Improving Customer Service Efficiency
Rectangle Health has selected Talkdesk CX Cloud as its contact centre solution f ..
Read more...
love on a red background and hate on a black background
Why Customers Claim to Love Self-Service, but Still Loathe IVRs
Chris O’Brien at Cyara looks at why customers claim to love self-service, ..
Read more...
Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers
This article focuses on how to retaining staff and keeping them happy. It is the ..
Read more...
A picture of a superhero
Empowering Customers With Self-Service
Larry Ekiert of Enghouse Interactive discusses how to empower customers with imp ..
Read more...
Why quality equals efficiency when times are tough
How many of us have opted for the cheap option, only to regret not spending that ..
Read more...
A picture of a girl shouting down a megaphone
Sytel Announces Softdial Contact Center (SCC) Client
Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving u ..
Read more...
Cloud computing concept with cloud icons with network connections
Case Study: CloudControl Maximizes Agent Efficiency 
Background CloudControl has been a provider of cloud contact centre services sin ..
Read more...
The rise of client experience
The Rise of Client Experience in Financial Services
Antonio Gonzalez at Talkdesk explains how financial services institutions must e ..
Read more...
A picture of a remote team communicating on video call
Remote Teams Efficiency: The Value of Knowledge Management
A successful transition requires the right tools; a knowledge management system ..
Read more...
A picture of someone pushing a ball efficiently
Case Study: Mayo County Council Increase Agent Efficiency
This case study investigates how Mayo County Council managed to improve agent ef ..
Read more...
A picture of a businessperson pushing a spehere
3 Ways Virtual Agents Can Boost Call Centre Efficiency
Miguel Caetano discusses how virtual assistants can benefit the contact centre a ..
Read more...
System integration concept with union of puzzle
Calabrio’s OpenAI Integrations Accelerate Efficiency and Productivity
Calabrio has announced the integration of Calabrio ONE with advanced AI (artific ..
Read more...
Megaphone on yellow background
Talkdesk to Showcase Efficiency With Generative AI at Gartner Symposium
Talkdesk has announced its participation in the Gartner IT Symposium/Xpo 2023 co ..
Read more...
Happy call centre agent with data graph overlay
Sabio Launches New WFM eBook to Maximize Contact Centre Efficiency
Sabio Group has launched a new e-book aimed at guiding organisations in the opti ..
Read more...
How to Measure Schedule Efficiency in a Contact Centre
How do you know you’ve developed the right schedules? Charles Watson shows ..
Read more...
Contact Centre Scheduling: 2 Simple Methods to Measure Efficiency
Charles Watson presents two ways in which to measure efficiency and boost contac ..
Read more...

Not found what you were looking for?

1. Try refining your search results.

Try putting other keywords into the search box.

2. Still not got an answer?

Why not ask our community if they have their answer?

Click here to ask your question in our LinkedIn Group.