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Click here for this webinar recording Empathy isn’t optional in the contact ce ..
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OOWV is one of Germany’s 10 largest water utilities, delivering drinking water ..
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Charles Watson presents two ways in which to measure efficiency and boost contac ..
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Driving efficiency and channel shift with Enghouse Interactive Enabling More Agi ..
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While traditionally seen as a cost centre, contact centres are increasingly bein ..
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The Challenge Paychex, a leader in payroll, HR, and benefits outsourcing, faced ..
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Dick Bourke shares his advice for improving contact centre efficiency without in ..
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Vaillant has been providing efficient, innovative and environmentally friendly h ..
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Vonage explores how AI-powered contact centre solutions are transforming the way ..
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In the dynamic world of customer service, contact centres are more than just com ..
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Over 80% of organizations expect to compete mainly based on CX, according to Gar ..
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Kate Sparrow of Connect Managed shares her advice for automating contact centre ..
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Merijn te Booij at Genesys explains why WEM is the cornerstone of efficiency and ..
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Too many companies take loyalty for granted. Learn the 3 key reasons customers l ..
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We asked our readers ‘What Is Your Primary 2022 Priority?’ This arti ..
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“injixo has saved us lots of time. It helps us to be proactive, not reacti ..
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A successful transition requires the right tools; a knowledge management system ..
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How many of us have opted for the cheap option, only to regret not spending that ..
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Call Centre Helper writes about what Genesys' latest innovations mean for the co ..
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