Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
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What Is Wrap Time and How Can I Reduce It?
30 Customer Experience Trends to Watch Out For
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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization
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29 Mistakes That Your Contact Centre Might Be Making
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20 Contact Centre Predictions for 2020
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15 Interesting Ways to Modernize Your Contact Centre
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What Are Customer Touchpoints and How Can You Identify Them?
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Which KPIs Do I Need for Contact Centre WFM?
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How to Deal With Rude Customers
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How to Improve Customer Experience Management (CEM)
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How Can I Improve the Productivity of Gen Z and Millennial Advisors?
20 Contact Centre Objectives
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13 Things Every Contact Centre Advisor Needs to Know
14 Tips to Provide a Kind Customer Experience
How Can I Make My Contact Centre Customer-Centric?
Improve NPS Score
16 Ways to Improve Your Net Promoter Score (NPS)
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
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What Are the Industry Standards for Call Centre Metrics?
8 Ways to Improve Chatbots and Boost Customer Satisfaction
New Year Resolution Ideas for Your Call Centre
Recorded Webinar: Call Monitoring Strategies
The Benefits, Challenges and Best Practices of First Call Resolution
Is There a Link Between Customer Experience and Profitability?