Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

Previous
RECENT
POPULAR
An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow
What Are the Industry Standards for Call Centre Metrics?
8 Ways to Improve Chatbots and Boost Customer Satisfaction
Recorded Webinar: Call Monitoring Strategies
The Benefits, Challenges and Best Practices of First Call Resolution
How to Calculate FCR
How to Calculate First Contact Resolution (FCR) – With Formula
 
Previous