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Articles - Jabra
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How Managers Can Use Video to Strengthen Relationships at Work
Jabra is Launching SaaS Solution Engage AI
Jabra Adds a New Generation of Contact Centre Headsets to the Engage Line
Companies Are ‘Flex-Washing’ to Attract Talent
How Intelligent Video Helps Leaders Boost Empathy and Trust
Meeting Equity, Explained
Rethinking Inclusivity in Hybrid Working
3 Tips to Virtualizing an Organization for Long-Term Flexible Working
What Are the Key Call Centre Technologies?
How Technology Increases Employee Inclusion in Hybrid Work
Jabra Launches Engage 55
Choosing Where You Work From Makes You Happier
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
General Customer Service Findings: 2020 Survey Results
Contact Centre Headsets: 2020 Survey Results
2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
Podcast – Improving Customer and Agent Experience in the New Normal
How Video Sparks Creativity and Innovation in Hybrid Work
Solving Meeting Fatigue With High-Quality Video
How Video Enables Us to Get More Done
Why Video Is the Connective Tissue of Hybrid Work
The Power of Dedicated Video Solutions
Rethink Employee Engagement for Hybrid Work
Latest Reports
Research: Hybrid Ways of Working Report 2023
White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre
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Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Project Voice Annual Conference
Mon 22 Apr 2024
2024 Customer Strategy & Planning Conference
Tue 23 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?