Morris Pentel Archives - Call Centre Helper

> Connect with Morris on LinkedIn "/> Morris Pentel Archives - Call Centre Helper

Morris Pentel

Morris Pentel, Principal Consultant & Customer Success Director

Connect with Morris on LinkedIn

Recent Articles Most Viewed Articles

Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

The Top 20 Webinars

The Top 20 Webinars

28 Great Contact Centre Tips to Start the New Year

28 Great Contact Centre Tips to Start the New Year

What is a Customer Satisfaction Score (and How to Calculate CSAT)

What is a Customer Satisfaction Score (and How to…

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

What Is Customer Journey Analytics and How Can It…

Podcast – Contact Centre Transformation Ideas

Podcast – Contact Centre Transformation Ideas

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

Recorded Webinar: Contact Centre Transformation Ideas

Recorded Webinar: Contact Centre Transformation Ideas

What Is CSAT? – With a Meaning, Calculations and Great Tips

What Is CSAT? – With a Meaning, Calculations and…

Podcast: Is It Time to Rethink Your Call Centre Metrics?

Podcast: Is It Time to Rethink Your Call Centre Metrics?

Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys

Recorded Webinar: POWERFUL New Approaches to Improving…

Webinar: POWERFUL New Approaches to Improving Customer Journeys

Webinar: POWERFUL New Approaches to Improving Customer…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

5 Great Methods to Improve Your Customer Satisfaction Score

5 Great Methods to Improve Your Customer Satisfaction…

8 Games to Liven Up the Contact Centre

8 Games to Liven Up the Contact Centre

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)

Recorded Webinar: The Latest Thinking on Contact Centre…

Recorded Webinar: Measuring Customer Satisfaction

Recorded Webinar: Measuring Customer Satisfaction

The Best Contact Centre Survey Questions to Ask

The Best Contact Centre Survey Questions to Ask

9 Strategies to Improve Customer Satisfaction

9 Strategies to Improve Customer Satisfaction

Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction

Recorded Webinar: 10 Easy Ways to Improve Customer…

Recorded Webinar: 10 Ways to Improve Customer Experience

Recorded Webinar: 10 Ways to Improve Customer Experience

6 Ideas for Customer Journey Mapping

6 Ideas for Customer Journey Mapping

Recorded Webinar: Latest Trends in Customer Service

Recorded Webinar: Latest Trends in Customer Service

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action