Articles - Soft Skills

4,417

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

A photo of smiling contact centre advisor making a point

21,626

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

A photo of paint splashes on a drawing of a human brain

5,031

Creating Memorable Customer Experiences With Emotional Intelligence

15,992

How to Handle Contacts From Challenging Customers

A photo of a person sticking their tongue out to make a rude gesture

14,543

How to Deal With Rude Customers

Young smiling experienced operator of call center answering the question of his client

39,156

How to Train Active Listening in the Call Centre – With Four Exercises

Portrait of call center worker accompanied by her team.

12,309

The Top 10 Most Important Customer Service Skills

Group of business people and software developers working as a team

3,942

13 Things Every Contact Centre Advisor Needs to Know

7,202

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

332,752

Top Tips to Improve Listening Skills on the Telephone

12,598

How to Create a Coaching Culture in the Contact Centre

6,026

5 Simple Tips for Improving Tone of Voice in Customer Service

3,424

How to Develop Coaches and Mentors in a Contact Centre

1,815

First Aid for Coaching Call Centre Advisors

2,308

Six of The Best Advisor Behaviours and How Technology Can Develop Them

4,886

The Top Qualities for a Contact Centre Advisor

13,194

Support Employees Handling Emotionally Challenging Calls With Empathy

head with cogs

43,684

8 ‘Soft Skills’ Training Exercises

11,545

The 4 Skills You Can’t Teach – But Call Centre Staff Need

34,960

Skills and Competencies for Roles in The Call Centre

cogs in brain

59,590

Soft Skills in Call Centres

21,131

Top Tips for Improving Team Managers’ Leadership Skills

convince yes no

17,407

I Need Some Tips to Improve Agents Convincing Skills?

94,749

How to Improve Empathy in the Call Centre