Articles - Talkdesk

Discover and explore our Talkdesk content collection, including articles, blogs, news stories, case studies, resources and more.

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GPT-4 and the Customer Service Agent of the Future
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How the Cloud Can Reduce Contact Centre Costs
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A Guide to Contact Centre Quality Assurance
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23 New Ideas for Customer Service Over the Phone
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8 Habits That Every Support Professional Should Practice
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5 Tips for Aligning Customer Success and Customer Service
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How to Get Started With a Contact Centre AI Strategy
Two robots hover over a funnel churning likes and comments into money
4 Predictions for How AI Will Impact Contact Centre Sales Conversations
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How to Calculate the Financial Cost of Contact Centre Downtime
The word outsourcing is written on a blackboard in yellow chalk
Can Outsourcing Make Your Customer Experience Better?
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6 Customer Experience Tips You Can’t Live Without
Rulers both metric and inches
18 Call Centre Metrics You Need to Be Tracking
Make Employee Engagement the Hero in Your Customer Experience Story
What Is PCI Compliance and Why Should You Care?
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trivago Hotel Relations Books Talkdesk to Optimise Contact Centre
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Indie Campers Enhance Customer Support
EmployBridge Moves to a Cloud Contact Centre
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Extending the Value of Cloud Beyond the Contact Centre
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The Agent Experience Is Key to Improving the Customer Experience
How Digital Is Improving Customer Experience in Call Centres
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Talkdesk Discusses Its Winter 19 Release
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Workforce Management Innovation: What Every Contact Centre Needs to Know
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The Impact of Contact Centre Downtime on Customer Satisfaction
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5 Call Centre Customer Satisfaction Survey Templates That Get Results

Latest Reports

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Webinar Replay: The New Thinking for Contact Centre KPIs
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eBook: CX Innovators Award Winners
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Webinar Replay: Empowering Agents to Deliver Exceptional Customer Experiences
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Study: IDC InfoBrief - Contact Center Performance
 
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