Articles - Infinity CCS

Young businessman working in call centre. He is sitting at the table in headset

136,700

How to Develop the Best Contact Centre Script

12 hot air balloons in the sky

51,380

12 Ways to Exceed Customer Expectations

27,026

How Do You Make Your Call Centre PCI Compliant?

6,512

How can the public image of call centres be improved?

43,820

The Do’s and Don’ts of Call Scripting

6,941

7 Ways to Improve the Agent Desktop

205,540

99 Ways to Change Your Contact Centre

5,376

How can contact centres become more proactive?

18,616

On premise, managed service, hosted or cloud – Which is the best?

46,094

15 Tips to Improve Quality Monitoring

6,797

Is Email on its Way Out?

11,853

How to Reduce Agent Time Spent on Data Entry

5,999

What is your view of the latest Ofcom regulations?

17,910

Top Tips to Improve the Contact Centre

19,112

Seven Deadly Sins of Call Quality Monitoring

4,019

Recorded Webinar: Executive Briefing on Call Centre Quality

7,135

New Year Resolutions for call centres

9,928

What to Look for When Buying a Dialler

9,637

Outbound team structure

7,901

Outbound scripting software

48,170

Quality Parameters in Outbound Calls

13,448

Outbound sales commission

10,573

List of outbound diallers

17,778

Benefits of outbound