Articles - Infinity CCS

Young businessman working in call centre. He is sitting at the table in headset

136,014

How to Develop the Best Contact Centre Script

12 hot air balloons in the sky

51,329

12 Ways to Exceed Customer Expectations

26,808

How Do You Make Your Call Centre PCI Compliant?

6,467

How can the public image of call centres be improved?

43,637

The Do’s and Don’ts of Call Scripting

6,879

7 Ways to Improve the Agent Desktop

205,364

99 Ways to Change Your Contact Centre

5,341

How can contact centres become more proactive?

18,514

On premise, managed service, hosted or cloud – Which is the best?

45,813

15 Tips to Improve Quality Monitoring

6,714

Is Email on its Way Out?

11,801

How to Reduce Agent Time Spent on Data Entry

5,944

What is your view of the latest Ofcom regulations?

17,884

Top Tips to Improve the Contact Centre

19,057

Seven Deadly Sins of Call Quality Monitoring

3,996

Recorded Webinar: Executive Briefing on Call Centre Quality

7,121

New Year Resolutions for call centres

9,877

What to Look for When Buying a Dialler

9,571

Outbound team structure

7,855

Outbound scripting software

47,825

Quality Parameters in Outbound Calls

13,146

Outbound sales commission

10,535

List of outbound diallers

17,614

Benefits of outbound