Articles - Infinity CCS

Young businessman working in call centre. He is sitting at the table in headset

135,285

How to Develop the Best Contact Centre Script

12 hot air balloons in the sky

51,212

12 Ways to Exceed Customer Expectations

26,595

How Do You Make Your Call Centre PCI Compliant?

6,403

How can the public image of call centres be improved?

43,346

The Do’s and Don’ts of Call Scripting

6,766

7 Ways to Improve the Agent Desktop

205,026

99 Ways to Change Your Contact Centre

5,213

How can contact centres become more proactive?

18,347

On premise, managed service, hosted or cloud – Which is the best?

45,303

15 Tips to Improve Quality Monitoring

6,593

Is Email on its Way Out?

11,696

How to Reduce Agent Time Spent on Data Entry

5,868

What is your view of the latest Ofcom regulations?

17,839

Top Tips to Improve the Contact Centre

19,001

Seven Deadly Sins of Call Quality Monitoring

3,942

Recorded Webinar: Executive Briefing on Call Centre Quality

7,052

New Year Resolutions for call centres

9,792

What to Look for When Buying a Dialler

9,468

Outbound team structure

7,756

Outbound scripting software

47,413

Quality Parameters in Outbound Calls

12,978

Outbound sales commission

10,472

List of outbound diallers

17,325

Benefits of outbound