Infinity CCS | Call Centre Helper

Articles about Infinity CCS

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12 Ways to Exceed Customer Expectations

45,152

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How Do You Make Your Call Centre PCI Compliant?

18,001

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How can the public image of call centres be improved? – in less than 140 characters.

4,960

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Nominate your QA team and win a bike

399

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Reward your QA team

434

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The ‘first ever’ complaint about sales calls?

813

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The Do’s and Don’ts of Call Scripting

34,729

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7 Ways to Improve the Agent Desktop

4,079

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99 Ways to Change Your Contact Centre

192,613

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How can contact centres become more proactive?

3,258

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climbing-ladders

Claims management company adopts new QA technology

1,102

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On premise, managed service, hosted or cloud – Which is the best technology for your call centre?

15,621

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15 Tips to Improve Quality Monitoring

27,308

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Phone is still the most popular channel

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What to Look for When Buying a Cloud-Based Contact Centre

9,235

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Is Email on its Way Out?

4,793

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Take an online survey – Customer Campaigns

471

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How to reduce agent time spent on data entry

9,838

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The Call Recording and Analytics Reference Guide – Version 3

7,543

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call centre headset

New technology delivers affordable outbound dialling

404

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