Infinity CCS | Call Centre Helper

Articles about Infinity CCS

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12 Ways to Exceed Customer Expectations

45,666

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How Do You Make Your Call Centre PCI Compliant?

18,618

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How can the public image of call centres be improved? – in less than 140 characters.

5,007

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Nominate your QA team and win a bike

403

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Reward your QA team

436

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The ‘first ever’ complaint about sales calls?

816

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The Do’s and Don’ts of Call Scripting

35,661

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7 Ways to Improve the Agent Desktop

4,166

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99 Ways to Change Your Contact Centre

193,433

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How can contact centres become more proactive?

3,289

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Claims management company adopts new QA technology

1,105

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On premise, managed service, hosted or cloud – Which is the best technology for your call centre?

15,806

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15 Tips to Improve Quality Monitoring

27,578

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Phone is still the most popular channel

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What to Look for When Buying a Cloud-Based Contact Centre

9,345

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Is Email on its Way Out?

4,885

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Take an online survey – Customer Campaigns

474

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How to reduce agent time spent on data entry

9,925

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The Call Recording and Analytics Reference Guide – Version 3

7,590

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call centre headset

New technology delivers affordable outbound dialling

406

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