Articles - Infinity CCS

Young businessman working in call centre. He is sitting at the table in headset

134,500

How to Develop the Best Contact Centre Script

12 hot air balloons in the sky

51,064

12 Ways to Exceed Customer Expectations

26,414

How Do You Make Your Call Centre PCI Compliant?

6,321

How can the public image of call centres be improved?

43,040

The Do’s and Don’ts of Call Scripting

6,649

7 Ways to Improve the Agent Desktop

204,167

99 Ways to Change Your Contact Centre

5,087

How can contact centres become more proactive?

18,218

On premise, managed service, hosted or cloud – Which is the best?

44,850

15 Tips to Improve Quality Monitoring

10,388

What to Look for When Buying a Cloud-Based Contact Centre

6,473

Is Email on its Way Out?

11,608

How to Reduce Agent Time Spent on Data Entry

5,790

What is your view of the latest Ofcom regulations?

17,767

Top Tips to Improve the Contact Centre

18,914

Seven Deadly Sins of Call Quality Monitoring

3,869

Recorded Webinar: Executive Briefing on Call Centre Quality

6,998

New Year Resolutions for call centres

9,723

What to Look for When Buying a Dialler

9,319

Outbound team structure

7,677

Outbound scripting software

47,080

Quality Parameters in Outbound Calls

12,803

Outbound sales commission

10,411

List of outbound diallers