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About Us
Technology
A popular selection of articles looking at the best Call Centre Technology
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Five AI Use Cases for WFM
History Of Call Recorders
How to Take Your Performance Management to the Next Level
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Mastering IVR – What to Do and Avoid
10 Changes Set to Redefine the Future of Self-Service
Trade Secrets: Getting the Best out of Your Outbound Dialler
What Is a CRM System and How Can It Improve Contact Centre Performance?
RPA in Contact Centres: An Executive Guide
Are You Making These 25 Webchat Mistakes?
How to Handle Emojis in Customer Service
10 Tips, Tools, and Techniques for Enhancing Intraday Management
14 Best Practices to Streamline Your Incoming Customer Queries
Typical Uses For Speech Analytics
Have You Seen the Gartner 2023 Magic Quadrant for SFA?
Expert Predictions: What Will 2024 Bring for Contact Centres?
Is ChatGPT Really Suitable for Contact Centres Right Now?
Sentiment Analysis
The Most Popular Contact Centre Technologies
15 Practical Techniques to Improve Your Voice of the Customer Program
What Tech Should You Buy Next? Here’s How to Choose
Top 10 Things to Include on your Contact Centre Screens
The Difference Between a CEM Platform and a CRM Platform
Live Chat Probably Costs More than Phone Call
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Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
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What’s Really Ruining Empathy in Customer Service?
